Job Description:
We are seeking an experienced IT professional to join our team as a level 3 IT Support Technician. In this role, you will provide technical assistance and support to our help desk and management team. You'll be responsible for addressing questions and resolving issues related to our computer systems, hardware, and software solutions. Whether working remotely or in person, your goal will be to ensure efficient problem-solving and excellent user interaction.
Responsibilities:
● Provide Technical Support:
○ Respond to inquiries from team members regarding computer systems, software applications, and hardware.
○ Troubleshoot issues related to system configuration, connectivity, and performance.
○ Guide users through troubleshooting steps to resolve problems efficiently.
● System Maintenance and Monitoring:
○ Monitor system performance, identify potential issues, and take proactive measures to prevent disruptions.
○ Maintain and update software licenses, including Microsoft Entra and MS365 licensing.
○ Ensure proper functioning of EOL (Exchange OnLine) email services and mail protection.
● Collaboration and Communication:
○ Work closely with the help desk team, management, and end-users to address technical concerns.
○ Communicate effectively with users, providing clear instructions and solutions.
Skills and Qualifications:
○ Technical Expertise:
■ Deep understanding of Microsoft Entra and MS365 licensing and extended applications.
■ Familiarity with Intune for device management.
■ Experience with EDR (Endpoint Detection and Response) and NDR (Network Detection and Response) monitoring.
■ Knowledge of email services, including Exchange OnLine (EOL) systems and mail protection.
■ Knowledge of JAMF for Apple Devices a plus
○ Problem-Solving Skills:
■ Ability to analyze issues, troubleshoot, and find efficient solutions.
■ Strong problem-solving skills to address complex technical challenges.
○ Communication Skills:
■ Excellent verbal and written communication skills.
■ Ability to interact with users in a friendly and professional manner.
■ Clear and concise communication when providing technical guidance.
○ Team Player:
■ Collaborative mindset to work effectively with colleagues and end-users.
■ Willingness to share knowledge and contribute to team success.
If you believe you meet these qualifications and are passionate about providing exceptional IT support, we encourage you to apply!
Job Type: Full-time
Pay: $120,000.00 - $140,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Parental leave
- Vision insurance
Experience level:
- 10 years
- 5 years
- 6 years
- 7 years
- 8 years
- 9 years
Schedule:
Experience:
- corporate Help desk: 2 years (Required)
- Azure: 1 year (Required)
Ability to Commute:
Work Location: In person