United Dedicated Break Fix at Willis Tower in Chicago, IL working M-F, 8am- 5pm.
The Technician/Customer Service Engineer will provide break-fix troubleshooting and repair services to customer.
General responsibilities:
- 40-hrs/week
- Must be able to work overtime when required (limited OT with Manager approval beforehand).
- Must have excellent communications and customer service skills, and demonstrate leadership and creative thinking.
- Must have valid driver's license and reliable transportation.
- Provide quality customer and relations through use of customer management skills and other D1Employees.
- Diagnose machine performance problem.
- Installing, repairing and troubleshooting workstations, Printers, Scanners, Routers, & Switches
- Installing and repairing Servers
- Troubleshoot and installing in LAN-WAN environments
- Provide some desk side technical support for hardware and software
- Perform analysis to effectively identify potential problems to eliminate problems in the future
- Maintain requisite technical competence to support the hardware and software
- Install, move, add, and change hardware and related peripherals in accordance with the Change Management Process
- Taking appropriate actions to mitigate or eliminate hardware/software problems
- Perform applicable preventative maintenance, per OEM specifications
Job Types: Full-time, Contract
Pay: $20.00 - $26.00 per hour
Experience level:
Schedule:
- Day shift
- Monday to Friday
Experience:
- Field IT: 1 year (Preferred)
Ability to Relocate:
- Chicago, IL: Relocate before starting work (Required)
Work Location: In person