Connect World of Hearing
Location: Woodland Hills, CA
6256 Topanga Canyon Blvd Suite 1340
Woodland Hills, CA 91367
Current pay: $24/hr
Monday - Thursday: 10am to 8pm
Friday and Saturday: 10am to 9pm
Sunday: 11am to 7pm
A Patient Care Coordinator / Hearing Care Advisor is someone who is results focused and highly motivated in sales. Will work together with the Hearing Care Professional to educate prospective customers and patients learn about their hearing health and our hearing technology. This person should be comfortable providing support to customers in real-time, anticipating their needs, recognizing customer trends, and being able to identify sales readiness.
Industry/Product Knowledge Required:
- Hearing healthcare experience, preferred
- High-end retail sales - 2 years
- Proven ability to implement face to face presentations
Skills/Abilities:
- Professional verbal and written communication
- Persuasive negotiating skills to influence outcomes
- Excellent sales skills and service orientation
- Active listening, learning & engaging
- Complex problem solving, troubleshooting and critical thinking skills
- Strong relationship building and counseling skills
- Microsoft Office
- Electronic Health Record experience, preferred
Responsibilities & Duties
- Provides quick & friendly support to customers in-office.
- Capable of starting the cycle of sales process with customers in store.
- Greeting the customer
- Hearing Health Check (HHC)
- Generate leads through various activities such as community events, partner promotional days, and outbound calling to former and prospective patients
- Sales-focused with a customer service mentality.
- Use World of Hearing's proven sales process and patient experience model to build and support the foundation for the HCP to perform a comprehensive hearing test and formulate a customized hearing care solution for each patient’s needs.
- Able to perceive customers’ needs by listening for any lifestyle challenges and communication needs relating to their hearing loss to the HCP.
- Educate patients on differences in hearing care solutions:
- What is best for their type of hearing loss, lifestyle and financial situation.
- Provide expert patient counseling using our personalized success plans to ensure the most positive improvements in the patient’s quality of life.
- Knowledge and understanding of what product lines and technology World of Hearing offers customers.
- Proven passion for patient care and hearing conservation
- Proven resourcefulness, creativity, and organizational skills.
- Ability to schedule appointments and follow-up’s for customer fitting appointment.
We love to work with great people and strongly believe that a diverse team makes us better. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of race, color, creed/religion, sex, sexual orientation, marital status, age, mental or physical disability
We thank all applicants in advance; however only individuals selected for an interview will be contacted. All applications will be kept confidential. Sonova is an equal opportunity employer. Applicants who require reasonable accommodation to complete the application and/or interview process should notify the Director, Human Resources
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