Job Summary:
As a Fine Jewelry Sales colleague, you provide outstanding customer service in our Fine Jewelry and Watch Complex and create shopping experiences that make every customer feel welcomed and comfortable in the Jewelry and Watch Complex. This includes meeting sales goals, promoting our loyalty and warranty programs, and building relationships with customers through our clientele program. In this role, you will continually demonstrate superior product knowledge to educate and assist your customer in selecting and purchasing items that meet their tastes, preferences and budget.
Duties:
- Engage with customers to understand their needs and demonstrate knowledge of products to build sales and minimize returns
- Offer personalized recommendations and suggest complementary products to enhance the customer's shopping experience
- Support customers who are using devices to shop and compare
- Assist customers in trying on various watch models, adjusting straps or bands to achieve a comfortable fit
- Participate in ongoing product knowledge training through both technology and vendor partners
- Use point of sale technology and applications to assist in selling and fulfilling of customer orders
- Participate in pre-selling and sales-driving events, including trunk shows
- Perform all aspects of the fulfillment process, including picking, packing, labeling, shipping and Buy online, Pickup in Stores (BOPS)
- Ensure proper processing, presentation, organization, storing and replenishment of stock
- Adhere to asset protection programs and procedures to ensure audit compliance
Qualifications and Competencies:
- Focused on upholding Macy’s dedication to fulfilling ideals of diversity, inclusion and respect that our company aspires to achieve, every day in every store and office, with every customer and associate
- Flexible availability, including days, evenings, weekends and holidays
- Strong interpersonal skills with the ability to share information with diverse groups of customers and colleagues
- Resourceful and able to adapt quickly to changing priorities
- 1-2 years of related experience required
Job Type: Full-time
Pay: $15.00 - $19.50 per hour
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person