Clinic Administrative Services Representative
10:30AM – 7:00PM possible rotating Saturdays 7AM – 2PM
Business hours: 8-hour shifts M-F between 6:45AM and 7:00PM+ and Saturday 7:00 AM-2:00PM
Shifts are defined for each employee, but the ability to switch or cover when needed is a must.
Job Summary
The Clinic Administrative Services Representative is part of a team of employees who are the initial contact for patients and visitors to our Integrated Healthcare Clinic. Knowledgeable at both registration and check-out, the Rep is responsible for all front desk activities which can include: conveying information regarding the specialties and activities of the Clinic, scheduling appointments, registering patients, or calculating and receiving payments for services.
Responsibilities
· Greet, direct, and check in all patients and visitors
· Answer incoming calls
· Schedule patient appointments
· Verify insurance benefits and communicate those benefits to patient
· Enter patient registration information into computer system
· Accurately calculate and collect patient payments at check out
· Assist patients with billing inquiries
· Research patient balances
· Provide financial and administrative process support to Interns and Clinicians
· Effectively communicate information regarding Clinic services
· Maintain thorough knowledge of clinic policy and procedures
· Maintain thorough knowledge of billing and collection procedures
· Treat all medical records in a secure, confidential manner with the understanding of privacy policy and HIPAA law
· Upload documentation into EHR patient charts
· Cross-train with Clinic Supply Dept. including:
· Fulfilling records requests
· Checking out equipment to Interns
· Operation of POS System
· Ordering lab and treatment supplies
· Other duties as assigned
Qualifications
Required
· High School Diploma
· Strong communication and organizational skills
· Must have a positive attitude and take initiative
· Ability to quickly learn new computer systems and office processes
Preferred
· College coursework in healthcare
· Clinic office experience
· EHR system experience
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- 403(b) matching
- Dental insurance
- Disability insurance
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Healthcare setting:
- Clinic
- Medical office
- Outpatient
Schedule:
- 8 hour shift
- Monday to Friday
- Rotating weekends
Application Question(s):
- The position is budgeted for $16.00/hr. Does this meet your salary requirements?
Work Location: In person