Are you looking for an amazing place to work with very competitive pay, great benefits, and great opportunities for advancement? There’s no other location in the Bay Area like Muir Woods National Monument. We are looking for a Retail Operations Manager to join our team of amazing associates. Start your adventure today!
Summary of Position:
Collaborate with the General Manager, Retail Manager and the V.P. of Merchandising, to provide exemplary support of any and all functions related to retail operations, both front and back of house.
Duties and Responsibilities
- Learn and understand Retail Pro ensuring accurate pricing, transaction and issues resolution in a timely manner
- Effectively develop and lead the front and back of house retail operations to include merchandising and warehousing
- Collaborate with Retail Operations and location Retail Manager to maximize product sales performance utilizing Retail Pro reports, analyses and weekly review meetings
- Work closely with retail team to create reorders based on system reports to ensure accurate and timely execution
- Ensure that sales targets are achieved by leading and developing retail team members
- Collaborate with General Manager and corporate retail team to ensure that all retail staff is fully trained and executing according to performance expectations including the warehouse associates
- Create and manage customer service training programs to ensure the highest level of service
- Maintain store contractual compliance in collaboration with Retail Manager
- Create and produce signage related to unique product features for affected merchandise
- Manage document control that includes retail operations policies and procedures, checklists, etc.
- Maintain and oversee the Pride Book depicting merchandise standards and expectations
- Lead and oversee the warehouse operation ensuring accurate and timely receipt of merchandise, tagging and display set up
- Assist with store execution and set up to include merchandising displays, staff training, etc.
- Participate in annual on-site physical inventories when requested
- Ensure compliance with operational standards, company policies, federal/state/local laws, and ordinances
- Other duties as assigned
Position Requirements:
- Must be able to work independently with little or no supervision
- Must be self-motivated with the ability to perform with the highest professional and ethical standards
- Must respond well to a changing work environment, and effectively manage multiple tasks through completion
- Must possess strong leadership and managerial skills that include the ability to coach, develop, and communicate
- Must possess strong analytical and problem resolution skills
- Must possess strong communication and interpersonal skills
- Intermediate Microsoft office skills, with an emphasis on Excel
- Intermediate Retail Pro or comparable POS/planning software (POS, Sysadmin, reporting)
- Ability to lift 25 lbs frequently, 50 lbs occasionally and handle physical exertion involving bending, twisting, squatting and standing for long periods of time
- Proven success leading both store and warehouse operations simultaneously
Knowledge and Experience:
Education: College Degree or equivalent experience
Experience: Minimum 5 year’s retail operations experience required
Minimum five year’s management or supervisory experience preferred
We are an equal opportunity employer! Apply today.
Job Type: Full-time
Pay: $50,000.00 - $65,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Weekly day range:
- Rotating weekends
- Weekends as needed
Experience:
- Customer service: 1 year (Preferred)
- Warehouse: 2 years (Preferred)
- Shipping & receiving: 2 years (Preferred)
- Management: 2 years (Preferred)
- Merchandising: 2 years (Preferred)
Work Location: In person