Top Skills Maintain documentation of standard configuration for software applications Upgrade installed software for bank servers. Maintain and support the technical aspects of our help desk and call database. Troubleshoot and repair server application operations. Maintain network user accounts and sharing privileges. Computer skills in Microsoft Server OS and able to learn new software efficiently Certifications - Certifications from CompTIA, Network+, A+, and a CCNA Collaboration Experience working with Microsoft O365Extensive knowledge of Cisco IP Telephony and CollaborationExtensive knowledge of LANs and WANsCertifications with system administrationCertification with system securityYears Experience? 7 years of prior advance network support-related experience 3-5 years’ experience in a financial services organization preferred Where have candidates missed the mark? Essential FunctionsMaintain documentation of standard configuration for software applicationsUpgrade installed software for bank servers.Maintain and support the technical aspects of our help desk and call database.Troubleshoot and repair server application operations.Maintain network user accounts and sharing privileges.Document and track asset information for application software.Facilitate purchasing of approved network-related equipment and software.Work with our multiple vendors, as needed.Support Voice over IP communications network technical needs.Assist with anti-virus, anti-spam, anti-malware and network security updates.Administer the SharePoint/ Intranet website.Assist with technical training of end-users on software applications.Document and maintain functions and duties in Bank standard format.Be on call after hours and on weekends, as necessary.Other duties as assigned.CompetenciesOrganizational skillsAbility to multi-task and prioritizeProblem-solving skills, ability to read, analyze, and interpret technical procedures, and to write corresponding instructionsProfessional communication skills, both orally and writtenTracking and prioritizing issues and projects.Must have a solid understanding of computer technologies, software applications, and an ability to learn and to understand technical processes and issues and solutions with ease.Extensive knowledge of Microsoft operating systems, including Windows 10 and 11, and Windows Server 2016, 2019 and 2022.Read, analyze and interpret technical procedures and/or governmental regulations.Write reports and procedure documentation.Ability to effectively present information and respond to questions from groups of managers, clients, and end-users.Speak, write clearly, and concisely to efficiently and effectively manage tasks.
Job Types: Full-time, Contract
Pay: From $58.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
Experience level:
- 10 years
- 11+ years
- 8 years
- 9 years
Schedule:
- 8 hour shift
- Monday to Friday
Experience:
- System administration: 1 year (Preferred)
- Microsoft O365: 1 year (Preferred)
- financial services organization: 1 year (Preferred)
Work Location: On the road