Job brief
We are looking for a Salon Receptionist to act as the first point of contact for customers who visit our salon or contact us to learn about our services.
Salon Receptionist responsibilities include greeting customers upon their arrival, answering guest questions about services via phone, email or in person and processing transactions. To be successful in this role, you should be highly organized and able to manage guests with grace, even during peak demand.
Ultimately, you will help boost our reputation by building friendly, trusting relationships with guests.
Responsibilities
- Warmly greet guests, walk them to the proper areas and inform stylists of their arrival.
- Book and confirm appointments via phone and email.
- Process transactions (cash and credit cards), issue receipts, and re-book guests.
- Offer beverages and chat with guests who are in the waiting area.
- Welcome walk-ins, answer questions about services and schedule appointments based on availability.
- Inform clients about new services and discounts.
- Cross-sell services and products when appropriate (e.g. through website and gift cards)
- Update client records with contact and billing details, appointments and services offered.
- Maintain a tidy reception area.
Requirements and skills
- Proven work experience as a Salon Receptionist, Front Desk Representativeor similar role.
- Hands-on experience with office equipment, like printers and POS systems. Phorest POS preferred but not required.
- Familiarity with processing transactions.
- Excellent communication abilities (verbal, phone and email) with a customer service attitude.
- Solid organization and record-keeping skills.
- An ability to remain calm under stressful circumstances.
- High School diploma.
We are looking for afternoon - evening & weekend hours.
Monday - Friday 3pm - 8:30pm, Saturday 8:30am - 8:30pm
We look forward to hearing from you!
Job Type: Full-time
Pay: $17.00 - $21.00 per hour
Expected hours: 30 per week
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Morning shift
- No nights
- Weekends as needed
Experience:
- Customer service: 2 years (Required)
Work Location: In person