Located in Williamsburg, Brooklyn, Wythe Hotel is an industrial cooperage converted into a 69-room boutique hotel where original solid wood beams and exposed brick are juxtaposed with radiant-heated concrete floors, seamlessly blending historic and modern design.
Dedicated to featuring local businesses, the furniture and decor are thoughtfully sourced from Brooklyn designers and artisans. The property is also home to Le Crocodile, a neighborhood French brasserie from Chef Partners Aidan O'Neal and Jake Leiber, and Bar Blondeau, a rooftop bar and terrace with views of the Manhattan skyline and East River.
The Hotel offers 6 event spaces, including a 3,000 square foot main hall with an outdoor garden, a 60 seat screening room, a brick-arched private dining room, and a cocktail party space with floor to ceiling windows and views of the skyline.
The Overnight Front Desk Agent plays a vital role in this goal. They must be an embodiment of the hospitality and culture of Wythe. They must be welcoming and warm and genuinely curious about our guests and how to set them at ease. The Front Desk is the nerve center for the whole Hotel. It requires a professional and graceful response to a fast paced, multi-tasking and sometimes challenging environment.
Overnight Front Desk Agents must be excellent communicators, with well honed written and verbal skills. They must have an eye for detail and be able to follow through on tasks successfully. The position requires a balance of strength in hospitality and clerical skills. Successful Front Desk Agents will have both.
JOB RESPONSIBILITIES & ESSENTIAL FUNCTIONS:
- Welcome and interact with all guests and visitors in a polite and gracious fashion
- Genuine and helpful personality with ability to connect to hotel & event guests and restaurant/bar patrons with a variety of personalities, cultures and languages
- Knowledgeable about Williamsburg, Brooklyn and New York and able to speak thoughtfully about activities and places of interest
- Knowledgeable about the hotel’s history, amenities and facilities
- Ensuring the guest experience is seamless, including check in, check out, billing, guest data collection, guest communication and quick and satisfactory issue resolution.
- Flexible - ability to thrive on the overnight shift of 8 to 10 hours between the hours of 9pm and 8am. On occasion, this position may need to provide temporary coverage for AM shift until management can relieve them.
- Ability to work well under pressure and resolve issues in a guest-centric way.
- Processing all overnight paperwork, reports and billing for the hotel
- Preparing reservations, special requests, and payments for upcoming reservations.
- Completing daily checklist with duties
- Assisting guests with luggage storage and retrieval from the storage room.
- Maintaining the cleanliness and setup of all public spaces and back of house areas maintained by the Front Desk Team.
- Ensuring all guest accounts are balanced with accurate postings, adjustments, credits and payments.
- Anticipating guest needs and communicating guest feedback to the team.
- Communicating with all hotel departments to ensure a consistent guest experience.
- Answer telephones, take reservations, transfer calls and take messages
- Distribute mail to guests and employees of the hotel
- Handle customer complaints, involve management as necessary
- Make reservations for entertainment and dining on behalf of guests
- Process guest billing accurately, ensuring full payment is received
- Compile bills for hotel stays and handle checkout, accepting final payment
- Be knowledgeable of all charges on a guest’s bill and be able to explain the same
POSITION BASIC SKILLS AND DEMANDS:
- Able to lift up to 40lbs
- Able to stand for an 8 hour shift
- Able to communicate clearly and concisely
- Able to work effectively and collaboratively as part of a team
- Able to work in a fast pace environment
- Excellent phone and communication skills
- Dependable, detail-oriented and organized
- Collaborative
Please send your resume and why you are interested in working with Wythe Hotel to grace@wythehotel.com. We look forward to hearing from you.
Job Type: Part-time
Pay: $27.00 - $31.00 per hour
Expected hours: 16 – 29 per week
Benefits:
- Commuter assistance
- Employee discount
- Flexible schedule
Schedule:
- 10 hour shift
- 12 hour shift
- 8 hour shift
- Evening shift
- Night shift
- Overnight shift
Work setting:
Experience:
- Hotel experience: 1 year (Preferred)
Ability to Commute:
- Brooklyn, NY 11249 (Required)
Work Location: In person