Responsibilities
- Responsible for the full life cycle of customer purchase orders. (receive, review, approve, process, follow-up, invoice, complete file)
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer contacts through open and interactive communication
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Manage large amounts of incoming phone calls and emails from internal and external customers
- Ability to analyze contractual documents, pricing, lead times and incentive tracking of all assigned Customer Contracts
- Provides liaison between customer and company personnel with regard to contract commitments, modifications and revisions.
- Makes special studies, investigations and analyses and prepares related reports.
- Daily interaction with Sales, Supply Chain/Logistics, Production and Philippines counterparts.
- Will require occasional evening or early morning calls to align and coordinate with international customers.
- Performs other related duties as required.
Preferred Qualifications
- Proven customer support experience or experience as a Client Service Representative
- Ability to multi-task, prioritize, and manage time effectively
- Superior organizational skills
- Strong sense of urgency and ability to prioritize competing tasks
- Exceptional written and oral communication skills
- Able to anticipate needs and shows initiative
- Aerospace industry experience, preferred
- Project Management experience working in cross functional teams, preferred
- SAP knowledge and experience is a plus
- Proficient in MS Office products (Word, Excel, PowerPoint, Project, etc.)
Job Type: Contract
Pay: $40.00 - $45.00 per hour
Expected hours: 40 per week
Benefits:
Schedule:
Ability to Commute:
- Lenexa, KS 66219 (Preferred)
Ability to Relocate:
- Lenexa, KS 66219: Relocate before starting work (Required)
Work Location: In person