IT Field Service Representative
Are you looking for a rewarding position, in a fun and enriching environment? Do you like learning about the newest technology? Do you want to be part of a diverse and dynamic team?
Join Creative Tech, a high growth IT consulting firm, as a Field Service Representative based in Skokie. You will travel to our local clients around Chicagoland as well as multiple day trips throughout the U.S!
As a Field Service Representative, you will work with like-minded peers to provide our clients with optimal system performance and a high quality of service. Proactively embracing cutting edge technology solutions and taking pride in the knowledge gained through overcoming complex technical challenges can be expected.
Job Responsibilities:
- Work as part of a team and participate to ensure the team is successful every day
- Learn and master the different types of equipment we provide to our clients; how they should be handled and installed
- Computers, laptops, kiosks, thin clients, and chrome devices
- Respond to service request tickets timely with considerable attention to detail
- Identify and set work priorities
- Be able to travel overnight and out-of-state for multiple days at a time, 1-3 times a month
- Work with in-house team members to solve issues
- Pack computer equipment safely and securely to prepare for shipping
- Drive locally to deliver equipment
- Assist other departments as needed
The Ideal Candidate:
- Have a passion for IT and pride themself on getting results
- Have attention to detail and organizational skills
- Excellent customer service skills
- Excellent communications skills
- Be proactive
- Courteous and professional
- Extensive knowledge of all current, and recent, versions of Windows
- Knowledge of network switches, routers, and IP protocols
- Experience with computer hardware
- Work well independently as well as in a team environment
- Own a car with a valid Driver’s license
- Be able to lift 30lbs and climb a ladder
Creative Tech will provide gas cards and IPass, as appropriate, for work travel. Overnight travel planning and accommodations will be provided, as well as a generous per diem and over-night bonuses!
Benefits include: Medical/Dental/Vision, PTO (including your birthday!) and 401K options among others
Job Type: Full-time
Pay: $17.00 - $23.00 per hour
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Retirement plan
- Vision insurance
Compensation package:
Schedule:
- 8 hour shift
- Monday to Friday
- Overtime
Application Question(s):
- Are you willing and able to travel overnight for 1-4 nights at least once a month?
- Do you have a passion for IT?
License/Certification:
- Driver's License (Required)
Willingness to travel:
Work Location: In person