Customer Service and Sales Support Associate
Job Summary
We are currently seeking a Customer Service and Sales Support Associate who will be responsible for incoming and outgoing phone and e-mail communication with current and potential customers.
You will be the first line of contact with new and existing customers. You will be responsible for establishing and maintaining long-term business relationships. You will become a printing guru with technical knowledge of various products and multiple styles of printing.
Responsibilities and Duties
This list is intended to be a representative, not all-inclusive list of duties an employee may be asked to perform.
- Create multi-part job estimates and convert to jobs
- Order materials and outside services
- Communicate job related information to required staff
- Assist sales staff and clients with concerns and questions
- Review new and ongoing projects with required staff
- Work in a fast paced, ever changing work environment.
- Able to multi-task effectively and prioritize demanding workflow.
- Maintain efficient workflow and accountability for quality and efficiency of work.
- Complete tasks independently.
- Interpret a variety of instructions and job requirements provided in written or verbal form
- Maintain strong attention to detail when working with orders
- Meet quality and deadline standards by the effective use of job scheduling practices
- Present our catalog of products
- Think like the customer and provide creative solutions to them
- Circle back to the customer on request for proposals and any other information
Qualifications and Skills
- Experience in print technology and or a related field is preferred
- Knowledge and experience with paper, offset printing, wide format printing, digital printing, photocopying and promotional products is preferred
- Experience with Microsoft office and related products.
- Ability to read and understand oral/written instructions
- Strong verbal and written communication skills, including spelling and math
- Prompt, reliable, and responsible
- The ability to bend and lift up to 50 pounds.
Benefits
- Competitive pay
- Vacation
- Sick leave
- 401K and profit sharing
- Health insurance
Job Type: Full-time
Pay: $17.00 - $19.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
Shift:
Weekly day range:
Work setting:
Education:
- High school or equivalent (Preferred)
Work Location: In person