We are seeking an experienced and enthusiastic IT Technician to join our team at BTI Communications Group, a Managed Service Provider. In this role, you will be responsible for providing technical support to our clients, troubleshooting and resolving hardware and software issues, and maintaining our network infrastructure.
Responsibilities:
- Provide technical support to clients via phone, email, or in-person.
- Troubleshoot and resolve hardware and software issues on client systems.
- Install, configure, and maintain client servers, workstations, and other IT equipment.
- Perform routine maintenance and updates on client systems and network infrastructure.
- Manage and monitor client backups and disaster recovery plans.
- Participate in project planning and implementation of new client systems and technology solutions.
- Document and maintain accurate records of client systems and services.
- Keep up-to-date with emerging trends in IT and apply new knowledge and skills to improve client services.
Requirements:
- Minimum of 2 years of experience in a similar role.
- Strong knowledge of Windows operating systems, Active Directory, and Office 365.
- Experience with networking and network security technologies (e.g. firewalls, switches, VPNs).
- Experience with virtualization technologies (e.g. VMware, Hyper-V).
- Excellent troubleshooting and problem-solving skills.
- Strong communication and customer service skills.
- Ability to work independently and as part of a team.
- Relevant IT certifications (e.g. CompTIA A+, Network+, Security+, MCSA) are desirable.
We Offer:
- 401(k) with 100% employer match
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
- Continual training, certification, and licensing opportunities
- Guaranteed 40 hours per week
- Opportunities for growth
Entry Level Salary: $20.00 - $25.00 per hour
If you are a self-motivated individual with a passion for technology and providing exceptional customer service, then we want to hear from you. We offer a competitive salary package, opportunities for professional growth and development, and a dynamic work environment. Apply now and join our team of IT professionals.
Job Type: Full-time
Pay: $20.00 - $25.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Experience level:
Schedule:
Application Question(s):
- This position is located at SFS, CA, and is not remote. Will that work for you?
- This position may require periodic On-Call duty, will that work for you?
Experience:
- IT Support: 2 years (Required)
Work Location: Multiple locations