GENERAL FUNCTION:
Duties and responsibilities for this position include providing Field Service Support for Advantor customers.
EDUCATION/EXPERIENCE:
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Knowledge and hands on experience with electronic alarm systems, including CCTV equipment and associated hardware.
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Knowledge and hands on experience with electronic access control systems and associated hardware.
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Experience involving programming software associated with electronic alarm and access control systems.
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GBR experience is a plus.
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Two years of related college is a plus.
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General knowledge and experience with Windows 2003, 2008, XP, and 7.
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General knowledge and experience with MS Office software and CRM’s.
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General computer hardware knowledge.
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Ability to work unsupervised in a team environment.
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Excellent communication and customer service skills.
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Must have valid driver’s license for state of employment.
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Must have a Secret Security Clearance.
SPECIFIC DUTIES:
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Perform routine maintenance and service repairs for customers with technical, application and service-related aspects of integrated alarm intrusion systems, access control systems, CCTV and GBR.
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Perform preventative maintenance inspections per manufacturer’s recommendation on integrated alarm intrusion systems, access control systems, CCTV and GBR.
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Provide system performance analysis on the IDS operational platform.
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Gather information from field in order to duplicate any reported problems in lab environment.
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Provide 24 hour per day, 7 days per week emergency service capability as needed.
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Provide routine updates and implement software upgrades as needed.
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Provide informal end-user system operational instructions and support in conjunction with maintenance or service visits to customer locations.
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Assist with field installations of IDS, Access Control, CCTV and GBR systems as required.
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Document all calls for service, preventive maintenance requirements and interface with technical support center as needed.
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Ensure all required service documentation is completed daily and delivered to Service Department as required.
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On-call service as required.
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Up to 100% vehicle travel is required.
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Provide general maintenance and safe keeping of company vehicle.
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Performs other duties as assigned.