WHO WE ARE
The Car Park is a rapidly growing company that leverages the power of cutting-edge technology, legendary customer service, and best-in-class practices to operate the more than 500 locations within our portfolio across the United States. We are experts at meeting the unique needs of the markets we serve including hospitality, healthcare, events, municipalities, office, retail, and universities.
Professionalism, mutual respect, and a sense of humor are traits we value and exhibit. We have built a collaborative environment placing a high emphasis on integrity, trust, and caring. We understand how each of us plays a significant role in positively impacting our company culture and have a deep commitment to providing our team members with exceptional employee experiences, learning opportunities, career progression and dare we say it, a little bit of fun.
WHO WE NEED
The Team Lead provides customer service, including helping customers with entry/exit transactions and ensuring parking equipment is in operating condition. This position is responsible for providing remarkable customer service to all Tenants, Visitors, Employees, Departments, and all others with whom they interact. You will be responsible for promoting good customer relations by consistently providing premier customer satisfaction with a friendly demeanor and willingness to help. This position has increased responsibility and acts as a lead worker and as a trainer for new/current staff. The Team Lead may assist with work assignments, workflow, new or current staff training, work direction and special assignments. Work is performed independently, under little to no supervision.
Role model - Act as a role model for staff. Portray a positive demeanor always, through actions and communications. Act as a leader and resource for fellow staff.
Follow the Work Rules and departmental policies. Articulate the reasons for these policies to other employees.
Demonstrate an ability and willingness to work in many areas when operational needs require.
Effectively articulate and demonstrate the principles and details of departmental standard procedures.
Communicate problems and feedback to the appropriate departmental staff.
Stay current with new or changed policies or procedures as communicated by management and act as a resource for fellow employees about reasons and details.
Maintain contact with the Parking Facility Coordinator Team.
Assist with daily operations.
Money counting.
Prepare daily cashier reports and manual deposits.
Set up Event Personnel.
Close out Events including making sure traffic exits the facilities as needed.
Answer PARC Operation Center calls.
Fix Hub equipment issues.
Pull tickets / Raise gates / Fix gates.
Stock and refill spitter and pay station tickets & refill receipt paper
Knowledgeable in all areas of daily operation.
IDEAL CANDIDATE SKILLS
Excellent customer service skills.
Ability to work in various weather conditions.
Legible Handwriting.
Ability to stand for long periods of time.
Successfully follow verbal/written directions.
Competent to show up to work on time and on the required days.
MINIMUM REQUIRED QUALIFICATIONS
BENEFITS WE OFFER
18 days of Recharging your Battery (PTO)
Paid Parental Leave
Volunteer Time Off (VTO)
Paid holidays
Bereavement
Medical, Dental, Vision
Flexible and health spending accounts
Short term disability
Critical illness and accident benefits
Life insurance, tuition reimbursement
401(k) and more are available to eligible Team Members
There’s also the opportunity to work with a genuinely awesome team of co-workers
Professionalism, mutual respect, and a sense of humor are traits we value and exhibit. That’s not marketing lingo, it’s the truth. Come meet us and you be the judge.
***Equal Employment Opportunity
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