We are a midsize Internet consulting, managed service provider, and web development firm comprised of fun and dedicated technologists seeking another individual to join our quickly growing family! We provide hosting, development, networking, and IT managed services to a wide range of clients in the Chicagoland area. We are looking for a highly organized and self-motivated individual to work in our fast-paced environment as a Systems Engineer.
As a Systems Engineer at Realnets, you will play a crucial role in providing exceptional technical support to our clients. You will be the front line of IT assistance, resolving complex technical issues, and ensuring our clients' systems run smoothly.
Consulting is a fast-paced space with excellent opportunities to work with businesses in all sectors and technologies. The candidate should possess excellent written and verbal communication skills, including the ability to communicate highly technical, complicated information to multiple departments throughout our organization and to our clients. The candidate we are looking for is well-organized and loves technology, especially utilizing technology to make others’ lives better.
Key Responsibilities:
- Serve as the escalation point for complex technical issues related to Office 365, Windows Server, Active Directory, and Microsoft Intune.
- Troubleshoot and resolve advanced technical problems in a timely and efficient manner.
- Collaborate with cross-functional teams to identify, analyze, and resolve system issues.
- Maintain and manage Windows Server environments, ensuring optimal performance and reliability.
- Oversee and administer Active Directory, including user account management, group policies, and security.
- Implement and manage Microsoft Intune for device management and security.
- Provide technical guidance and mentorship to junior engineers and support staff.
- Develop and maintain documentation for system configurations, procedures, and troubleshooting guides.
- Stay updated with the latest industry trends and technologies to continuously improve system performance and security.
Qualifications:
- Minimum of 5 years of experience in an IT support role.
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Proven experience as a Systems Engineer with a focus on escalations and advanced troubleshooting.
- Proficiency in Microsoft Office 365, Windows Server, Active Directory, and Microsoft Intune.
- Strong understanding of network protocols, system architecture, and security best practices.
- Excellent problem-solving skills and the ability to handle high-pressure situations.
- Effective communication skills and the ability to collaborate with team members and clients.
- Excellent problem-solving skills and attention to detail.
- Exceptional customer service and communication skills.
- Ability to work independently and as part of a team.
Things That Will Elevate Your Application:
- You possess relevant certifications (e.g., Microsoft Certified: Azure Solutions Architect, Microsoft 365 Certified: Enterprise Administrator Expert).
- You show intense and eager enjoyment and interest in technology
- You have built your own Active Directory domain from the ground up
- You have experience with and management of Linux operating systems
- You have had previous experience with the ConnectWise PSA ticketing system or ConnectWise Automate (RMM)
Benefits:
Benefits include health, dental, vision, & life insurance, 401K w/ matching along with PTO. We also believe in continued learning and often provide training allotments based on company needs or personal interests in a particular technology.
Why Join Us:
- Competitive salary and benefits package.
- Opportunity for professional growth and development.
- Collaborative and inclusive work environment.
- Exposure to cutting-edge technologies.
- Supportive leadership team.
- Availability for hybrid work after the initial onboarding period.
If you're a dedicated IT professional with a passion for solving technical challenges and delivering outstanding customer service, we'd love to hear from you. Join our team at Realnets and be part of our mission to provide exceptional IT solutions to our clients.
Job Type: Full-time
Pay: $70,000.00 - $85,000.00 per year
Benefits:
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Parental leave
- Vision insurance
Experience level:
Schedule:
- 8 hour shift
- Monday to Friday
Experience:
- Microsoft Office 365: 3 years (Required)
- Microsoft Intune: 1 year (Required)
- IT support: 5 years (Required)
- Microsoft Windows Server: 4 years (Required)
Work Location: Hybrid remote in Park Ridge, IL 60068