Manager Notes:
Customer Care Specialist will answer incoming calls in a professional manner and provide a fast, accurate and friendly experience for all customer inquiries. You will be responsible for handling all customers concerns and making sure the all customers’ needs are met. Someone with conflict resolution experience will be a huge plus. You will need to provide excellent service that will result in a one call resolution.
Address: 1150 North Alma School Road, Mesa, AZ 85201 – 100% On-Site
Pay Rate: $20.00
Start Date: 07/08
Position Type/Duration of Assignment: Call Center Agents – 9 months – Possible extensions
Hours/Schedule(if training schedule include here): 6:00am-2:30pm Monday - FridayResponsibilities:
- Answer incoming calls from customers promptly and professionally
- Provide information about products and services, take orders, and process returns
- Utilize computer systems to track customer interactions, record details of inquiries, complaints, or comments
- Identify and escalate priority issues
- Follow up on customer calls where necessary
- Maintain a high level of phone etiquette at all times
Skills:
- Proficiency in data entry and navigating computer systems
- Strong communication skills in English; fluency in Spanish or other languages is a plus
- Familiarity with medical terminology or experience in a medical office is advantageous
- Ability to communicate effectively and empathetically with customers
- Excellent analytical skills to identify customer needs and provide solutions
Join our team as a Call Center Representative and be part of a dynamic work environment where your skills will be valued and developed.
Job Type: Contract
Pay: $20.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Experience:
- Call center: 1 year (Preferred)
- Customer service: 1 year (Preferred)
Ability to Commute:
- Mesa, AZ 85201 (Preferred)
Ability to Relocate:
- Mesa, AZ 85201: Relocate before starting work (Required)
Work Location: In person