Job Summary:
The Project Customer Service Rep assists all departments and teams with the coordination of
resources, meetings, information, etc. This position supports all departments within sales and
operations.
Supervisory Responsibilities:
Duties/Responsibilities:
- Serves as the point of contact between the Installation teams, other departments, and clients,
relaying information, and requests in a timely and efficient manner.
- Serves as a primary point of contact for and liaison with sales, returns, logistics, and
appropriate departments.
- Collaborates and communicates with these departments, clients, staff to establish schedules and
plans that allocate available resources to best serve client or customer needs.
- Maintaining up-to-date project documentation, including but not limited to blueprints, contracts,
schedules, invoices, and change orders.
- Monitoring project progress and budget, alerting the team members of any potential issues or
discrepancies.
- Communicating or entering data with Purchasing and outside vendors to order and expedite material
as needed.
- Assist in training new staff as needed.
- Taking direction to complete additional administrative tasks required in order to bring jobs to
completion.
- completes assigned task to complete project on time, to specifications, and with accuracy and
efficiency.
- Addresses questions, concerns, and/or complaints throughout the project.
- Acts as a liaison between company, customers, and vendors.
- Ensures compliance with federal, state, local, industry, contractual, and company regulations,
standards, specifications, and best practices.
- Performs other related duties as assigned.
Required Skills/Abilities:
Excellent verbal and written communication skills, to include heavy phone use/contact.
Excellent interpersonal and customer service skills.
Excellent organizational skills and attention to detail.
Excellent time management skills with a proven ability to meet deadlines.
Strong analytical and problem-solving skills.
Ability to prioritize tasks.
Proficient with Microsoft Office Suite or related software.
Education and Experience:
HS diploma and construction background required.
At least one year of related experience required.
Physical Requirements:
Prolonged periods sitting at a desk and working on a computer.
Must be able to lift up to 15 pounds at times.