It's fun to work in a company where people truly believe in what they are doing. At Dutch Bros Coffee, we are more than just a coffee company. We are a fun-loving, mind-blowing company that makes a difference one cup at a time.
It's fun to work in a company where people truly believe in what they are doing. At Dutch Bros Coffee, we are more than just a coffee company. We are a fun-loving, mind-blowing company that makes a difference one cup at a time.
Dutch Bros' mission statement
We are a fun-loving, mind-blowing company that makes a massive difference one cup at a time.
We love people and we love OUR people! Here’s what we offer
Here at Dutch Bros, we want our employees to feel valued, and we recognize there's more to value than a salary. The following benefits and perks were hand-picked to cater to our diverse employee base:
Medical/Dental/Vision/Short Term Disability/Life insurance
Paid Sick Days
401(k) plan with employer match after one year of employment
Education Benefit Program
Vacation/Floating Holidays/Paid Time Off
Paid Parental Leave
Paid Volunteer Days
Various employee discounts
Office perks, such as hi-lo desks, snacks provided daily, casual dress code, and an in-house coffee bar with a dedicated Broista
Position Overview
As the Dutch Bros First Impressions Office Coordinator of Phoenix, AZ, this individual will be a master of first impressions and illustrate Dutch Bros’ core values of speed, quality, and service in all that they do! This person must have the ability to “set the stage” and create a welcoming and fun-loving environment for everyone. As the First Impressions Office Coordinator, they will be responsible for a wide variety of tasks ranging from the general day-to-day office needs, to acting as tour guide to guests and team members. This individual will ensure the office is always set up for success whether through functionality, office supplies, or supporting executive-level needs. They will also create and foster relationships with HQ employees and vendors by being the in-house broista.
Job Qualifications
1 year of Dutch Bros broista experience, preferred
Two years of administrative or office experience, required
Outstanding customer service
Experience performing general administrative tasks using Microsoft Office Suite and Google Suite
Basic IT troubleshooting abilities, preferred
Exceptional organizational skills
Ability to take initiative and independently solve problems
This position is required to drive, when necessary
This position is required to be in Phoenix, AZ
Location Requirement:
This position is required to be in Phoenix, Arizona and requires 5 days/week in the office
Key Results Areas (KRAs)
Create a welcoming and fun-loving environment for visitors and employees:
Ensure every employee and visitor is greeted promptly, personally, and professionally - be an extension of the Dutch Bros window
Ensure headquarters is promptly open and closed on time utilizing opening, closing, and cleaning checklists
Answer incoming calls and emails and direct them to the appropriate personnel
Manage the reception and common areas to ensure they are clean, organized, and visually appealing
Handle inquiries and requests promptly and professionally
Address complaints or issues related to the office space and resolve them effectively
Assist with internal and external communication, such as announcements and notifications
Implement a tracking and celebration system for birthdays and anniversaries of local employees
Serve and make Dutch Bros drinks to employees and guests on a daily basis, upholding Dutch Bros’ three core values (speed, quality, and service)
Go the extra mile to ensure all employees have what they need to be successful in their roles and comfortable in their space
Partner with the Employee Engagement team to facilitate culture activations and return-to-office initiatives (Dub shots, catered lunches, office games, etc.)
Manage day-to-day office operations:
Manage office supplies and product inventory, ensuring timely restocking and rotation of goods
Handle incoming and outgoing mail and packages
Coordinate office maintenance and repairs
Provide building access or access cards for employees or vendors
Coordinate with vendors and suppliers for various office needs
Ensure compliance with office security and access protocols
Coordinate the maintenance and repair of office equipment
Troubleshoot basic IT and technical issues or escalate them to the IT department, as needed
Take initiative to complete daily administrative tasks with little to no oversight; including gift card fulfillment, processing mail, processing product orders, responding to emails, and keeping snacks and beverages stocked
Use problem-solving skills to address challenges that present themselves and take initiative to find a resolution.
Provide meeting and event coordination as well as department and executive support:
Schedule meetings efficiently, and effectively manage the calendar of incoming guests
Prepare meeting rooms with necessary materials including but not limited to equipment and refreshments
Assist in organizing office events and gatherings
Serve as the first point of contact for other departments, supporting their workflows and various needs
Collaborate with colleagues to ensure a cohesive and productive office environment reflective of Dutch Bros’ core values
Provide support to executives and leaders as needed
Coordinate meal pick-up or delivery as needed or requested
Partner with various departments to develop a strong presence in the Phoenix Valley community
Support in facilitating the gift box program
Other duties as assigned
Physical Requirements
Must be able to move or lift office items and deliveries
Must be able to work in an office environment
Must be able to communicate in an effective manner to perform job duties
Vision must be good or corrected in order to perform essential job duties
Hearing must be good or corrected in order to have the ability to understand information to perform essential job duties
Ability to read and write in English in order to process paperwork and follow up on any actions necessary
Constantly operates a computer and other office productivity machinery, such as calculators, copy machines, computers, and office equipment
Skills:
Compensation:
$23.71 - DOE
If you like wild growth and working in a unique and fun environment, surrounded by positive community, you'll enjoy your career with us!