C & B Equipment, a progressive family-owned company that has grown over 30 years to include John Deere ag, material handling and power sports locations, has an opening for a Technical Communicator. This individual will telephonically help service technicians resolve critical product problems by assisting with diagnosis and repair issues. They will also share best practices among all servicing locations and provide in-person training to improve service technician diagnostic and repair abilities. This individual may live near any of our John Deere dealership locations.
Essential Duties:
- Resource for Technicians, Service Managers and Parts Leads to help resolve critical product problems by assisting in diagnosis and repair and sharing of best practices
- Coordinates CCMS and ExpertConnect cases between Technicians and John Deere CCMS factory support as needed. Ensures all necessary information is documented within the case (or equivalent platform) prior to submission to John Deere
- Monitors and analyzes machine dashboard information to identify and deliver service and parts opportunities to frontline personnel
- Identifies, communicates and executes continuous process improvements in Service and Parts departments to ensure internal and external customer satisfaction
- Maintains up to date technical knowledge of relevant OEM engine, drivetrain, hydraulics, and electrical systems and repair manual schematics
- Establishes and maintains wide variety of up to date product knowledge
- Assists in identifying Technical training needs and conducts training in our apprenticeship, Certified Dealer Instructor offerings and new product launches
- Able to work independently, stay organized and manage multiple cases at once while maintaining a positive and professional working relationship with peers, management, and support resources
- Accepts regular overnight travel to develop skills or train/support others
Qualifications:
- Demonstrated advanced experience in service department operations; demonstrated experience consistently meeting performance metrics preferred
- Experience with basic computer functions (Microsoft Office Suite) and related software platforms; experience using Service ADVISOR™, Parts ADVISOR™, or other computer based diagnostic repair tools preferred
- Experience with mechanical, electrical and hydraulic systems
- Previous experience in training and/or presenting information in clinics or live training events preferred
- Display a willingness to deliver hands on training in front of a live or virtual audience
- High School Diploma, GED, or equivalent experience required; Associates degree preferred
- Multi-tasker with proven history of thriving in a variety of challenging environments
- Overnight travel may be required for training events
- Valid driver’s license and a safe driving record
- Ability to meet physical demands and duration of physical exertion generally required to perform tasks in support of all job functions, for example - sitting, standing, walking, lifting, carrying, reaching, pushing, and pulling
Employee Benefits:
Qualified applicants must be able to successfully complete a pre-employment drug test and background check. C & B Equipment is a drug-free workplace.
- Competitive pay based on your experience
- Excellent benefits including – Medical, Dental, Vision, and Accident Insurance, Short-Term Disability, Life Insurance, 401K with Company Match starting immediately, generous paternal leave for both moms & dads, and much more.
- Progressive Paid Time Off and Paid Holidays – starting at 3 weeks of PTO in the first year.
- Opportunities to grow – We love to promote within and have excellent training programs available to prepare you on-the-job and for your future with us.
- Make an impact – You will participate in our annual Community Impact Day where we give back to the communities where we work and live.
Our goal is to improve the quality of work life by using fair and consistent treatment and providing equal growth opportunities for all team members. We are an equal opportunity employer as defined by federal, state or local laws.
Apply today to find out more about this exciting opportunity at C & B!
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