Under the direction of the Regional Manager, assist dealers and OEMs with technical support, technical training, and disposition warranty claims.
SPECIFIC RESPONSIBILITIES
1. Process warranty claims, provide online technical support, monitor “Live Chat” technician support on Kohler website and field dealer technician calls that come through the Kohler switchboard.
2. Support the OEM distributors, and dealers in a manner that maintains and grows this as a competitive advantage. Enter the information from these service calls into the caller data system. Share best practices with other Service Specialists.
3. Execute new technician training as well as annual update school training for assigned dealers.
4. Travel to dealers to investigate and remedy field problems or disputed warranty claims.
5. Visit assigned dealers on a regular basis to build a technical relationship and support their business growth. Attend annual dealer open houses to support delaers and their customers.
6. Identify any potential problem trends based on field reports, arrange for the return of sample parts and submit Field Complaints as needed to drive corrective action.
7. Conduct internal and external service training programs for dealers, distributors, and OEM accounts.
8. Analyze warranty claims from dealers, distributors and OEMs. Approve or reject claims from dealers and distributors on basis of information submitted and obtain more data as needed.
9. Provide consulting service to Technical Publications staff for their preparation of service manuals, bulletins, kit instructions, etc. Review preliminary drafts for technical correctness and understandable language.
10. Present ideas for product improvement to the Regional Manager or Product Managers.
11. Personally demonstrate and drive the Kohler Core Competencies.
Skills/Requirements
EDUCATION AND EXPERIENCE REQUIREMENTS
- Associate Degree preferred with strong emphasis in mechanical and electrical courses of study, or equivalent experience.
- 3+ years of experience in troubleshooting and repair of:
- Diesel Engines and Common Rail Engines
- Gasoline Turf and Utility Engines
- Well developed customer service skills are required, and group training experience is desired.
Travel
- 20% within assigned territory for dealer visit and training facilitation.
* Applicants must be authorized to work in the US without requiring sponsorship now or in the future.
The salary range for this position is $63,100 - $79,500. The specific salary offered to a candidate may be influenced by a variety of factors including the candidate’s experience, their education, and the work location. Available benefits include medical, dental, vision & 401k.
Why Work at Kohler Energy?
Kohler Energy's mission is to contribute to a higher level of gracious living for those who are touched by our products and services. We understand that it takes investment in our associates’ development to make that happen. So, we offer ongoing investment in each individual’s personal development and the opportunity to collaborate with others across functions and roles at Kohler.
In addition to the investment in your development, Kohler Energy offers a benefits package including a competitive salary, health, vision, dental, 401(k) with company matching, and more!
About Us
Beyond the competitive benefits and compensation, Kohler Energy proudly offers a rich history, steeped in creativity and a commitment to our associates and communities. We invite you to learn more about our culture and company at .
It is Kohler Energy's policy to recruit, hire, and promote qualified personnel in all job classifications without regard to race, creed, religion, age, sex, sexual orientation, gender identity, marital status, national origin, disability or veteran status. If, as an individual with a disability, you need reasonable accommodation during the recruitment process, please contact . Kohler Energy is an equal opportunity/affirmative action employer.
Job Type: Full-time
Pay: $63,000.00 - $79,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Experience level:
Shift:
Weekly day range:
Application Question(s):
- How many years of experience do you have with troubleshooting and repair of Diesel Engines?
- How many years of experience do you have with troubleshooting and repair of Gasoline Turf or Utility Engines?
Work Location: Remote