IT Support Specialist
Optomi, in partnership with one of the nation's logistics companies, is seeking a Technical Support Specialist. The ideal candidate will have a strong understanding of computers, software and hardware systems, as well as experience troubleshooting technical issues in a customer service environment
***Candidate must live in Groton, CT and be willing to go onsite***
What the right candidate will enjoy!
- Working for a top secret and highly classified agency
- Working with a company that prides themself on their culture and investing in optimized IT solutions
Skills/Experience:
- 1-3 years of experience working in an IT Support for end user compute devices
- 1+ years of experience with PC refresh activities
- Proficient with data analysis to collate data from multiple sources, determine the consolidation of data that meet specific sets of criteria
- Ability to work in an environment with high security requirements
- Ability to interact with end-users and client counterparts for smooth operations
- Any experience with refresh management toolsets is preferred
Roles and Responsibilities:
- Create a refresh plan working closely with Field Services, Stock Management and Asset Management teams
- Ensure all of the participants are aware and following the refresh process
- Scheduling and coordination with end-users for targeted PC refresh candidates in a timely manner
- Identifying devices for refresh and seeking approval from client
- Provide timely and accurate reporting to stakeholders for planning and execution of the plan
- Updating the stakeholders on any items that need support in a timely manner and getting to resolution
- Establish governance around Identification of Risks including risk responses, areas of improvement and driving actions that lead to better end-user experience, in line with ITIL framework
- Assist with identifying automation opportunities to streamline operations and minimize cost
Job Type: Contract
Pay: $21.56 - $30.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Flexible spending account
- Health insurance
- Life insurance
- Referral program
- Retirement plan
- Tuition reimbursement
- Vision insurance
Experience level:
Schedule:
Ability to commute/relocate:
- Groton, CT: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Help desk: 1 year (Preferred)
- Asset management: 1 year (Preferred)
Work Location: In person