Join Superlative RM - Where Passion Meets Purpose!
Are you ready to embark on a journey that not only challenges you but also makes a positive impact on consumers' lives? At Superlative RM, we believe in doing things differently. We are on a mission to help consumers regain their financial freedom, and we want you to be a part of it! Come join our team's expansion into your STATE!
Why Superlative RM? Discover the excitement of working with a team that follows "The Superlative Way!" We have revolutionized the culture of the receivables management industry, creating a technologically advanced, positive, and supportive work environment where you can thrive. Join us and experience the difference!
Job Summary: Superlative RM, a leader in receivables management/revenue cycle management, is expanding its team. We are seeking talented professionals who share our values and want to contribute to our growth. As a representative, you will partner with consumers to resolve outstanding debts in a fair and prompt manner. If you bring a positive attitude and can be at work every day, we want you! Currently working 7:30 am to 4:00 pm PST. We will be moving your hours once we build the team in your area from 8:30am to 5:00pm your time.
LOCATION: Work From Home
SCHEDULE: Monday Through Friday with Occasional Saturdays for 4 hours
HOURS: 9:30am – 6:00pm CST
8:30am – 5:00pm MST
7:30am – 4:00pm PST
Perks:
- 100% Work from Home
- BONUS!!!!
- Fun and Collaborative Work Atmosphere
- Games, Giveaways, and Cash Incentives
- Advancement/Management Training Programs
- Healthcare (Medical, Dental, and Vision)
- Vacation and Sick Time
- 401k and Matching
Job Functions:
- Independently manage a portfolio of consumer collection accounts
- Utilize multiple systems to understand each consumer's financial situation.
- Analyze personal financial information to negotiate resolutions.
- Demonstrate professionalism and courtesy in all interactions.
- Adhere to quality standards and ensure lawful interactions with consumers.
- Meet or exceed monthly production goals.
- Negotiate payments through various channels.
- Maintain consistent work efforts in a fast-paced environment.
Skills/Knowledge/Education:
- High school diploma/GED or equivalent experience
- Inquisitive nature and critical thinking skills
- Strong negotiation and communication skills
- Ability to prioritize work and multitask in a fast-paced environment.
- Excellent verbal and written communication skills
- Bilingual English/Spanish is desirable.
- Knowledge of FDCPA (Fair Debt Collection Practices Act) and other collection laws is preferred.
- Training provided for the right team member.
Equipment Requirements:
- To succeed in this role, you will need:
- A reliable computer or laptop with dual monitors minimum 24”
- Windows 11 Home/Pro Operating System
- High-speed internet connection with ethernet capable (Minimum 100mb) for seamless communication.
- USB Plugin Headset with microphone (Noise Canceling) and mute function - cannot have attachment or jack cords.
- USB Plugin Webcam
- Comfortable workspace conducive to focused work.
Join Superlative RM, where we empower you to resolve credit issues and improve financial situations. If you are self-motivated, goal-oriented, and ready for an exceptional career opportunity, Superlative RM is the place for you!
Job Type: Full-time
Pay: $15.00 per hour
Expected hours: 40.00 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- On-the-job training
- Paid time off
- Referral program
- Vision insurance
- Work from home
Experience level:
Shift:
Weekly day range:
Work setting:
Experience:
- Customer service: 1 year (Required)
Location:
- Post Falls, ID (Required)
Work Location: In person