Your Role
HR Direct is a call center environment responsible for receiving and directing incoming calls regarding human resources-related employee inquiries.
HR Service Representatives are responsible for providing 1st level functional support in answering benefit and payroll questions and supporting associates with personal and job-related transactions.
The schedule for this position is Monday through Friday, 10am-6pm Eastern Standard Time.
Why You Belong Here
At Victoria’s Secret & Co, we acknowledge your value. We recognize that every associate has something unique to add to our brand and business. We strive to recruit, retain, and advance diverse talent that reflects the customers we serve and the communities where we live and work. We foster a culture where everyone belongs because we know our business thrives most when we look for, listen to, and amplify diversity, equity, and inclusion.
We place the customer at the heart of everything we do. We dream big, embrace curiosity and creativity while always learning from our mistakes. We lead with integrity, trust, and respect to achieve the best outcomes as one team.
Your Impact (Responsibilities):
- Answer benefit and payroll questions
- Assist associates and managers calling HR Direct to complete Personal data, Job data and Benefit-related transactions in HRAccess
- Provide 1st level functional support to associates and managers using the web application on-line to complete their transactions.
- Answer benefit and payroll questions
- Coordinate with other functional groups within HR Direct as necessary
- Provide excellent customer service to all customers
- Provide first level functional support to callers needing assistance with ESS and MSS
- Provide first level functional support to store managers entering HR data transactions
- Assist with HR and PR data transactions and inquiries
- Document all calls in HR Direct call tracking system
- Engage Service Coordination Supervisor for issue resolution as needed
Click here for benefit details related to this position.