Families Forward, member of The Fedcap Group, is looking for an experienced operations worker to join our team and ensure the program's daily activities are carried out with regards to quality, our funder's service requirements, and the following of directives according to our practices and standard operating procedures (SOP's). The hired person will ensure that the program meets the level of service quality that ultimately are for our participants benefit, and will be an integral component of the workforce development program model at our South Portland, Maine opportunity center location.
Position Key Highlights:
- Earn an annual 40K - 47K in this dynamic administrative role at our South Portland site.
- Some financial operations/business knowledge is a plus.
- This position will have a schedule within the hours of 8am-5pm from Monday to Friday.
- Former Military service is strongly preferred - this is a position that collaborates with veterans and will report to the Director of Veteren Services.
- Apply today to be considered for this unique opportunity. Serious applicants will be contacted by a member of our recruiting team!
Position Summary:
The Operations Administrator will review all veteran applications and supporting documentation that has been submitted by the veteran to ensure the documentation follows programmatic and other policies; prepare documents and provide preliminary approval for eligibility requests; distribute, track, and prepare invoice billing for all program milestones and customer incentives and stipends.
Essential Job Functions:
- Review all veteran applications and supporting documentation that has been submitted by the veteran to ensure the documentation follows programmatic and other policies.
- Works with Case Managers to resolve documentation errors and provides feedback to program leadership of ongoing quality issues.
- Prepare, review, log, code and submit documents and provide preliminary approval for eligibility requests.
- Submit complete eligibility requests to the Program Director for final approval and submission.
- Continuously review and refine procedures, as necessary
- Work with the Program Director, Finance Supervisor, and Career Specialists on regular performance reports and ad hoc reports, tools, and/or basic analysis to address financial trends and performance.
- Conducts immediate outreach to customers who fail to report to mandatory appointments and services. This includes telephone, email, mail, and home visit(s) outreach strategies.
- Actively share information about outreach and engagement efforts with Case Managers
- Observe all policies and procedures and attend all required trainings and certifications as scheduled.
- Urgently (within 24 hours) document outcome of outreach as well as participation, compliance, and employment progress in the Electronic Case Management (ECM) systems
- Participate in learning collaboratives through both regional and online conferences.
- Perform other related duties as assigned. This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities.
Education and Experience:
- A minimum of an associate degree from an accredited college or university in business, finance, or accounting; Preferably 2 years of accounting and/or auditing experience; and/or work experience determined to be acceptable to the agency.
- Military experience is strongly preferred.
QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work Environment: This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Position Type/Expected Hours of Work:
This is a full-time position, and hours of work and days are typically Monday through Friday, 8:00 a.m. to 5 p.m. but will be determined by your supervisor.
Equal Opportunity Employer: Fedcap provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We are an EEO employer committed to diversity, M/F/D/V.