Dental Office Team Leader
I will enthusiastically lead and manage overall operations of the dental practice and support the mission of delivering the highest level of care in a welcoming and safe environment. This position is accountable for achieving yearly patient visit and revenue goals by attaining sustainable business results for the practice. The Team Leader contributes to the practices continued success by passionately executing the company’s business model; promoting the company culture, mission and values; and ensuring consistent compliance with all key company programs, operating initiatives, and Quarterly Operational Audits.
The Team Leader is directly responsible for the management of the day-to-day business operations through directing and developing a high performing practice team and cultivating positive relationships with providers and employees. The Team Leader demonstrates behaviors to drive superior levels of patient service and employee satisfaction while striving continuously to improve results. Follows and supports the CARE model for patient experience.
SPECIFIC RESPONSIBILITIES:
Business Knowledge
● Possesses understanding of all aspects of the business necessary to perform the job.
● Has a clear understanding of budgeting and overhead cost management.
● Knows the geographic and competitive issues specific to region. (i.e.; advertising, economy, people, etc.).
● Maintains a safe working environment without compromise.
● Understands business metrics, interprets financial statements, and applies this knowledge to influence business outcomes.
Leadership & Management
● Oversees and manages practice business operations including key performance measures and practice revenue and expenses with a week to week outlook.
● Takes personal ownership of the practice by being a positive role model through professional dress, demeanor, and language.
● Fosters strong relationships with the team to ensure a commitment to the CARE model for patient experience.
● Leads by example and always motivates diverse teams with self-confidence by exemplifying the company mission, values, and culture. Provides effective guidance and feedback to all operational areas while developing a thorough knowledge of all departments and functions.
● Creates a respectful workplace and is accessible, open to new ideas, and respectful of the opinions of others, fostering a cooperative and collaborative environment. Takes initiative, holding team and self accountable to the highest standards of performance and behavior.
● Provides superior patient service and an exceptional patient experience demonstrating responsiveness and sensitivity to patient needs with urgency to resolve any patient dissatisfaction in accordance with patient. needs, company policies and procedures, government regulations and dental board standards.
● Adapts leadership style to effectively deal with different situations and people, responding professionally when confronted with changes, adversity, and other work-related pressures.
● Listens, influences, and communicates with team effectively.
● Proactively communicates with other departments including Finance, Human Resources, Insurance, IT, Facilities, and Marketing, etc., to ensure proper support for practice operation.
Result Orientation
● The Practice Manager’s primary responsibilities are patient commitment, employee satisfaction, and establishing strong provider relationships.
● Responsible for achieving all budgeted goals and objectives.
● Demonstrates perseverance and a quality work ethic by a willingness to learn and invest the time to achieve results.
● Strives continuously to improve results by addressing coaching and training opportunities.
● Ensures the practice operates by set forth standards to provide maximized efficiency, improved patient flow, and a quality patient experience
Talent Management
● Ability to objectively assess current team members and provide honest, constructive and consistent feedback.
● Develops and retains key talent and ensures people have the ability to grow and develop professionally.
● Plays a key role in training and development of new team members. Assesses the practice’s talent needs and makes recommendations to operations team.
● Ensure team is current and in compliance with all licensing and certifications requirements and has completed required trainings.
● Conducts employee evaluations under the guidance of Operations and Human Resources.
Patient Satisfaction & Retention
● Demonstrate and encourage a patient focus in all practice operations.
● Foster strong relationships with patients to create connections and influence patient retention.
● Coordinate internal marketing efforts to encourage continuous patient satisfaction.
● Work closely with Community Outreach Specialist to achieve marketing initiatives and new patient targets.
● Ensure appropriate follow through with patients to create lasting relationships.
Team Effectiveness
● Inspires enthusiasm during daily huddles and monthly meetings.
● Develops close, trusting, and positive relationships with providers.
● Fosters an environment that encourages cooperation, teamwork and unity, developing strong, positive relationships with team members.
● Maximizes team performance through consistent and effective coaching and feedback.
● Acts as a team player and values others’ opinions.
● Confronts performance issues quickly and constructively.
● Fosters teamwork and collaboration within the practice and region to support company strategies.
Job Summary:
We are seeking a dedicated Team Leader to join our company. The Team Leader will be responsible for overseeing and coordinating the daily operations of a team, ensuring productivity, efficiency, and excellent customer service.
Duties:
- Lead and motivate team members to achieve goals and targets
- Monitor team performance and provide feedback for improvement
- Assist in recruiting, interviewing, and training new team members
- Manage inventory control and ensure stock levels are maintained
- Handle customer service inquiries and resolve issues promptly
- Conduct budgeting and payroll tasks efficiently
- Implement sales strategies to drive revenue growth
- Coordinate retail sales activities and promotions
- Conduct regular team meetings to communicate updates and set objectives
Qualifications:
- Proven experience in a leadership role, preferably in a retail or customer service environment
- Strong communication and interpersonal skills
- Proficiency in budgeting, payroll, inventory control, and sales techniques
- Ability to recruit, interview, and train team members effectively
- Bilingual or multilingual skills are a plus
- Excellent customer service skills with a focus on resolving issues promptly
Joining our team as a Team Leader offers the opportunity to lead a dynamic group of individuals while contributing to the success of our company. If you are a motivated leader with a passion for driving results and providing exceptional service, we encourage you to apply.
Job Type: Full-time
Pay: $20.00 - $25.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Flexible schedule
- Paid time off
Healthcare setting:
Schedule:
- Monday to Friday
- No weekends
Experience:
- Management: 3 years (Preferred)
Ability to Commute:
- Houston, TX 77019 (Required)
Ability to Relocate:
- Houston, TX 77019: Relocate before starting work (Required)
Work Location: In person