Job Summary:
This confidential position entails software programming and electrical debugging activities, focusing on Customer Service in the field at customer sites. Working closely with Service and Retrofits teams, the role ensures top-tier support for customers' software programming needs. Responsibilities include supporting FAT, installation, and commissioning of automated packaging systems, as well as providing advice on electrical/programming matters. The position also involves programming and electrical support for ancillary equipment, loading programs into PLCs, debugging machines, updating schematics, and adhering to safety protocols. The role requires a hands-on approach, effective communication, and a willingness to travel extensively. Additionally, it involves a training period and proficiency in relevant hardware and software tools.
Desired Behavioral Competences:
- Ethical behavior
- Impact and influence
- Achievement motivation
- Effective communication
- Negotiation skills
- Team leadership
- Decision-making ability
- Organization and problem-solving skills
- Hands-on approach
Physical Demands:
The position involves a mix of office work and assembly floor tasks, with occasional exposure to high noise levels. Physical demands include sitting or standing depending on tasks, occasional use of hand tools, and prolonged computer work. The role requires organization, self-discipline, and professionalism.
Travel Requirements:
Able to travel (overnight) up to 80% of the time. Dependent on location within USA and business needs.
- Must have a valid passport
o Must be able to travel to the USA and overseas without restrictions
- Must have a valid driver’s license without restrictions
- Must be able to rent a car in any country without restrictions - Four to Six month training period with interaction at Mpac site factories. 2-3 weeks in Mississauga, 4-6 weeks in Wijchen, NL.
Working Conditions and Environment:
Occasional long working hours may be necessary to meet deadlines. Proper grooming and attire are required for the position.
Knowledge and Skills Required:
- 5-7 years' experience in electrical automation/industrial machinery, with expertise in Packaging/Automation Machinery.
- Technical education (BS or similar) in Electrical Engineering.
- Proficiency in AutoCAD Electrical and current safety standards.
- Strong command of Microsoft Office tools and English language.
- Excellent customer service and communication skills.
Job Type: Full-time
Benefits:
- Dental insurance
- Employee assistance program
- Life insurance
- Paid time off
- Vision insurance
Experience level:
Schedule:
Application Question(s):
- Are you willing to undergo a background check ?
- Do you have a valid Passport to travel ?
Experience:
- Mechanical knowledge: 1 year (Preferred)
- Programmable logic controllers: 2 years (Preferred)
Willingness to travel:
Work Location: On the road