About us
Freeze Cryotherapy LLC is a wellness-focused, small business in Dallas, TX and we are seeking a dynamic and motivated part-time Customer Experience Associate to join our team at Freeze Cryotherapy. As an Associate, you will play a pivotal role in promoting our wellness and recovery services, engaging with customers, and contributing to the overall success of our studio. If you have excellent interpersonal skills, a passion for health and wellness, and a strong ability to drive sales, we invite you to apply.
Responsibilities:
- Greet and welcome clients as they enter the studio, creating a warm and inviting atmosphere.
- Provide information about our services, benefits, memberships and packages to potential and existing clients.
- Conduct sales consultations to understand clients' needs and recommend appropriate treatments or packages.
- Effectively communicate the science behind cryotherapy and its potential health benefits to educate and engage customers.
- Process transactions accurately and efficiently using the studio's POS system (MindBody).
- Maintain a thorough understanding of our offerings, pricing, and promotional activities.
- Assist in keeping the studio space clean, organized, and presentable at all times.
- Monitor and manage appointment scheduling.
- Collaborate with team members to achieve sales goals and create a positive customer experience.
- Participate in training sessions to stay up-to-date with the latest developments in wellness and aesthetics.
- Handle customer inquiries, feedback, and concerns in a professional and proactive manner.
- Assist with marketing initiatives, including local events, partnerships, and outreach efforts.
Qualifications:
- High school diploma or equivalent; some college coursework preferred.
- Previous sales or customer service experience, preferably in the health, wellness, or fitness industry.
- Strong communication skills, both verbal and written, with the ability to engage customers effectively.
- Ability to work independently and as part of a team in a fast-paced environment.
- Exceptional interpersonal skills with a friendly and approachable demeanor.
- Basic computer skills and familiarity with point-of-sale systems, MindBody an advantage.
Benefits:
- Competitive hourly wage.
- Training and ongoing education on cryotherapy and wellness.
- Free membership at Freeze Cryotherapy.
- Positive and collaborative work environment.
- Opportunity to contribute to the growth and success of a growing small business.
Job Type: Part-time
Pay: $15.00 - $17.00 per hour
Expected hours: 15 – 25 per week
Shift:
Weekly day range:
- Monday to Friday
- Weekends as needed
Work Location: In person