Position: Medical Front Office/back office knowledge
Location: Alpharetta
Summary:
Family Practice Center, P.C. is a comprehensive, high-volume family practice medical group looking for an experienced Front Office representative with back office experience to join our growing team. We pride ourselves on providing a wide variety of healthcare needs for our patients including top-level care and in-house diagnostic testing. We are proud to have become one of the highest-rated primary care practices with multiple locations in the metropolitan Atlanta area. Our number one priority is providing quality patient care, and as a team member, you will support your colleagues, providers, and patients by offering the highest level of customer service.
At Family Practice Center, we offer an attractive benefits package including 401(k), paid time off, and health insurance options.
The ideal candidate for our Front Office representative with back office experience; excellent customer service and communication skills, and the ability to bring a strong patient-centered approach.
Other important skills and qualities include keen attention to detail, professional and calm demeanor with patients and physicians, up-to-date knowledge of safety protocols, strong knowledge of HIPAA compliance.
Please see more detail required for this very important position.
Responsibilities:
- Greeting all patients and visitors in a professional and friendly manner
- Using EMR software and other platforms to check patients in and out
- Uses customer service principles and techniques to take care of patients in a pleasant manner
- Promptly and professionally answers telephone calls and route calls to the appropriate person
- Scheduling patient appointments
- Preparing charts for daily appointments
- Collects patient paperwork and insurance and files them appropriately
- Explains financial requirements to the patients or responsible parties and collects co-pays and patient responsibilities
- Promptly and professionally answers telephone calls and route calls to the appropriate person
- Accepts payment and posts it in patients chart accurately
- Reconciling all money collected at the end of the day
- Adhering to HIPAA guidelines
- Provide consistent exceptional customer service
- Experience with EPIC preferred
- High attention to detail with exceptional organizational skills
Benefits:
- Paid time off
- Partially paid health insurance, dental/vision/AFLAC offered
- 401(k)
- Paid parking
- Scrub reimbursement
Job Type: Full-time
Pay: $22.00 - $23.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Experience:
- Epic EMR System: 1 year (Preferred)
- Medical Front Office: 1 year (Preferred)
Work Location: In person