Join the ACI Learning Adventure!
Our Mission: Transforming lives! We're here to empower career changers, military veterans, and IT Pros with the skills they need to thrive.
The ACI Team: Imagine working with 250+ dynamic, brilliant, and down-to-earth pros. Together, we're shaping the future of IT and beyond.
Passion-Driven Team: We're not just about work - we're about loving what we do!
What You'll Be Doing:
The Enrollment Specialist provides sales administrative support for students and staff related to the ACI Learning enrollment process. This is an external facing role and will be instrumental in the final stage of the enrollment process, assisting students with the signing process. Individuals must be effective communicators, dependable, and detail-oriented with the ability to multi-task in a time-sensitive environment.
Duties and Responsibilities:
- Meet with prospective students during the final stage of the enrollment process
- Walk prospective students through the enrollment documents and complete the signing process
- Follow up with students to ensure any documentation not in compliance is received
- Process all student enrollment paperwork efficiently
- Meet deadlines during peak periods, end of month and prior to cohort start
- Ensure that all student documentation meets compliance standards
- Ensure no duplicates of student records exist, combine records if found
- Update student records to meet compliance standards
- Create new enrollment paperwork if necessary and cancel incorrect paperwork
- Enter all data into student's records
- Once compliance standards met close record and sign off for final review
- Maintain a high level of accuracy with Salesforce data to ensure we are audit ready
- Submit ticket for any digital record errors and work to resolution
Must Haves:
- High School Diploma or GED
- Prior experience in administrative support, customer service, or a related field.
- Possess strong working knowledge of Microsoft Office and Salesforce experience preferred
- Strong customer service skills are a must to ensure outstanding end-to-end student experience
- Good decision-making skills and ability to work well under stress and deadlines in a fast-paced environment
- Detail oriented with the ability to problem solve
- Organizational skills with the ability to plan, manage and execute day-to-day operations
- Strong verbal and written (email) communication skills, and the ability to effectively communicate
- Must represent the values of the organization: accountability, customer-focused, integrity, passion, resourceful, teamwork
Nice To Haves:
- Experience with customer relationship management (CRM) systems; Salesforce experience is a plus.
- Experience in an educational setting or working with student enrollment processes is a plus.
- Background in sales is an advantage.
Benefits of Working at ACI Learning:
Medical, dental, and vision insurance – eligible 1st of the month after date of hire.
Four weeks paid parental leave or medical leave.
Flexible PTO policy, sick time, and eight paid Holidays.
401(k) retirement plan, 100% immediate vesting and up to 5% matching contributions.
One free company class per year after 90 days of employment.
Tuition assistance.
We are committed to the values of diversity, equity, and inclusion, and strive to ensure that it is interwoven into the fabric of our organization. We support and nourish an inclusive and welcoming environment for employees from diverse backgrounds.
At ACI Learning, we offer a competitive, experience-driven salary range that aligns with your qualifications and contributions. To that end, the posted salary range reflects our most reasonable assumption of pay for this position at the time of posting