Dental Front Desk Coordinator:
Job Description:
One Health Medical Centers is an organization with over 9 years serving the community in South Florida. The organization owns and operates 8 centers providing multi-specialty medical services throughout Miami – Dade County. One Health Medical Centers is a leader in providing patient-centered care and we are driven by a single goal, to care for and improve human life!
We are looking for a Dental Front Desk Coordinator to provide excellent customer services to our patients in a friendly, efficient, and professional manner. Will maintain the organization of the medical office and ensure the medical environment is welcoming, calm, and quiet for patients and their families. English, Spanish. Creole would be another advantage.
Responsibilities Include:
· Greet patients when they arrive at the dentist's office.
· Schedule appointments for patients
· Maintain patient accounts and records.
· Prepare and send patient bills.
· Submit patient claims to insurance companies.
· Assist patients in filling out required intake and medical forms.
· Confirm appointments with patients via phone or email.
· Manage and organize specialist referrals.
· Inform patients of payment options if applicable
· Keep track of office supplies and place orders for more supplies when necessary
· Perform basic accounting tasks such as taking patient payments and preparing billing statements.
· Update patient insurance information
· Ensure all dental office equipment is functioning properly.
· Sort and organize incoming and outgoing mail.
· Maintain petty cash available in the dental office.
· Ensure reception area is maintained and professional in appearance.
Requirements:
· Previous dental experience particularly with dental billing and coding.
· Minimum of 2 years’ experience in the dental office setting (essential)
· Knowledge of HIPPA regulations
· Safeguard patient privacy and confidentiality
· Working knowledge of ICD and CPT (advantageous)
· High School diploma (GED) required – (associate degree preferred)
· Working knowledge of healthcare insurance (preferred)
· Excellent documentation, communication, and IT skills – required.
· Familiarity with ECW a plus
· Experience with Microsoft
· English and Spanish required.
· Adhere to company policy and procedures.
· Ensure the reception area is clean, neat, and well maintained.
· Background and drug testing – Mandatory
· Able to cross cover on other clinic locations – as required.
· Complete other clerical duties as assigned.
Interpersonal Skills:
· Responsibility
· Teamwork
· Active listening
· Empathy
· Patience
· Leadership
· Dependability
· Emotional intelligence
· Flexibility
· Observes situations and makes note of large or intricate details.
· Fixes mistakes as they arise rather than waiting.
· Limits distractions
· Practices good time
· management
· Follows a set routine each day.
· Is always punctual.
Job Type: Full-time
Pay: $15.00 - $20.00 per hour
Healthcare setting:
- Clinic
- Inpatient
- Outpatient
Schedule:
Work Location: Hybrid remote in Miami, FL 33135