Associates Home Care, Inc. is dedicated to delivering caring, competent, and compassionate personal care and home support services to the aging and disabled population.
We are seeking a Care Coordinator who is committed to carrying out our mission and is motivated and finds satisfaction in delivering quality services to our clients.
This role is critical to the success of our program. The Care Coordinator is the first point of contact with prospective clients or families who are seeking to learn more about in-home support services.
Responsibilities:
In collaboration with the Program Manager
- Follows up with any prospective clients who call and/or walk in, who are seeking information about our care services
- Processes referrals and inquiries. Communicate appropriate and accurate information regarding the scope of service to the prospective client. Complete all required documentation on all referrals and/or client leads
- Follows up on any and all pending leads in a timely manner
- Focuses on referral source development, obtain, and close leads
- Marketing initiatives, including email, social media, generate quality leads and referrals
Administrative and Provision of Care Responsibilities:
- Scheduling and conducting client meetings (in client homes and/or in the office)
- Visits prospective clients/clients after referrals are made to introduce Associates Home Care
- Matching clients with caregivers to ensure exceptional care standards.
- Building and nurturing strong relationships with clients and caregivers.
- Conducting supervisory visits to ensure quality provision of services.
- Support our diverse census of clients and care staff with respect and compassion
- Ensure client files are complete and enter the appropriate information into our HHA scheduling system
- Maintain positive relationships with all clients and prospective clients
- Support the caregiver hiring process and coordinates the onboarding process
- Provides training to caregivers and maintains current staff files in accordance with policies and procedures.
- In collaboration with Scheduler/Administrative Assistant, schedules caregivers for ongoing and open assignments based on qualifications and availability.
Requirements
- Prior experience working in Homecare and/or Healthcare related field (required)
- An associate degree in Human Services or a related field (preferred but not required)
- Excellent communication and customer service skills
- Ability to match qualified caregiver with the needs of the client
- Must perform and manage multiple responsibilities concurrently and work well under pressure
- Excellent planning, organizing, implementing, presentation, and communication skills
- Proficient with Microsoft Office Suite, Google Suite, and HHA software
- Valid driver's license with clean driving history and reliable transportation
Monday Through Friday, 8: 00 am to 4:30 pm
Benefit Eligible:
Comprehensive benefit plan including medical, dental, life and disability coverage. Generous Paid Time Off (PTO) plan, 401 K plan
Job Type: Full-time
Pay: From $40,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Referral program
- Vision insurance
Schedule:
- Day shift
- Monday to Friday
Work setting:
Experience:
- Home care: 1 year (Required)
Ability to Relocate:
- Bensalem, PA 19020: Relocate before starting work (Required)
Work Location: In person