Minimum of 2 years' experience in a command center, service center, or similar 24x7 operations center environment.
Proficient in triaging multiple incidents, with the ability to prioritize based on risk and confidence levels.
High proficiency in IT applications, with fast and accurate keyboard skills (minimum 25wpm).
Basic understanding of technical elements related to security systems, including IP networks, servers, LAN/WAN.
Excellent verbal and written communication skills, with the ability to work independently, meet goals, and maintain attention to detail.
Demonstrated ability to interact effectively at all levels within the organization, including with clients, while being a collaborative team player.
Basic knowledge of data protection policies, such as GDPR, and the importance of securing sensitive information.
Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:
Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only
Dental provided through Cigna (DPPO & DHMO options)
Nationwide Vision provided through VSP
Flexible Spending Account for Health & Dependent Care
Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)
Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera
Corporate Wellness Program
Employee Assistance Program
Wellness Days
401k Plan
Basic Life, Accidental Life, Supplemental Life Insurance
Short Term & Long Term Disability
Critical Illness, Critical Hospital, and Voluntary Accident Insurance
Tuition Reimbursement (available 6 months after start date, capped)
Paid Time Off (accrued and prorated, maximum of 120 hours annually)
Paid Holidays
Any other statutory leaves, paid time, or other fringe benefits required under state and federal law