DoubleTree Downtown San Antonio is seeking an experienced Night Auditor to join our team!
Ideal Candidate will have previous OnQ property management system experience & reliable transportation.
Compensation package: Hourly rate, Holiday Pay and Hilton Team Member Travel benefits
Responsibilities:
- Posts room charges and taxes to guest accounts.
- Processes guest charges voucher and credit card vouchers.
- Post charges to the guest accounts that have not been posted or were incurred on the night audit shift.
- Transfer charges and deposits to master accounts.
- Checks to see that all charges are assigned to the appropriate departments.
- To verify that all transactions performed at the front desk are supported by documentary evidence and signatures as necessary and that they have been correctly posted and allocated into the PMS system.
- To Verify that all charges posted from the POS Software have reached the correct guest folios and also not missing.
- Prints up and files reservations for the next business day.
- Verifies all account postings and balances.
- Verifies that room rates are correct and posts those rates to guest accounts.
- Monitors the current status of coupon, discount, and other promotional programs.
- Is able to function as a front desk agent especially in terms of check-in and check-out procedures.
- Tracks room revenues, occupancy percentages, and other front office statistics.
- Prepares a summary of cash, check, and credit card activities.
- Summarizes results of operations for management.
- Check figures, postings, and documents for accuracy. Record, store, access, and/or analyze computerized financial information.
- Prepare of End of day procedure.
- Balance the day’s charges, making corrections as necessary.
- Performs wake-up calls.
- Run end of day process in property management software (PMS).
- Understand principles of auditing, balancing, and closing out accounts.
- Respond to guest needs, special requests and complaints and alert the appropriate manager as needed
- Understand and knows how to perform check-in and check-out procedures.
Job Type: Full-time
Pay: $13.00 - $15.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
Work setting:
Experience:
- OnQ Property Management System: 1 year (Required)
- Hotel Night Audit: 3 years (Preferred)
Work Location: In person