Statement of the Job
This senior level position assists customers with technical support of all hardware, applications, and related technology with an emphasis on server and network support. Support includes specification, installation, and testing of systems, software applications, mobile devices, and peripherals. Activities require interaction with application software and operating systems to diagnose and resolve unique, non-recurring problems. The position utilizes one-on-one consultancy to end users and Crystal Computer Consulting staff. The employee in this position assists in the maintenance and testing of network servers, software applications, and associated equipment. The position’s responsibilities require independent analysis, communication and problem solving. Work is performed with little supervision and requires initiative and judgment. Travel to customer sites as necessary. This is NOT A REMOTE position. Include cover letter with resume (required).
Experience and Qualifications Required
- Bachelor’s Degree in Computer or IT related area of study or equivalent preferred.
- 5+ years of experience in a technology environment (professional services environment preferred).
- Experience implementing and supporting Cisco networking products.
- Experience implementing and supporting Microsoft Server family of products.
- Experience supporting a wide variety of hardware, software, mobile, and peripherals strongly encouraged.
- Excellent interpersonal, oral, and written communication skills.
- Good organizational, time management skills and the ability to multitask.
- Customer service and conflict management skills are essential.
- Valid Driver's License.
Duties and Responsibilities
- Manage the installation, configuration, and ongoing usability of, servers, networks, desktop computers, voice systems, peripheral equipment, and software.
- Coordinate with other IT staff and users to identify the need for new systems and/or recommend enhancements to improve IT operations
- Works with vendor support contacts to resolve technical problems with desktop computing equipment and software.
- Recommends and / or performs upgrades on systems to ensure longevity.
- Assesses customer’s functional needs to determine specifications for purchases.
- Works with Programming staff as appropriate to determine and resolve problems received from clients.
- Appropriately determine and resolve problems received from clients in a timely manner.
- Ensure desktop computers interconnect seamlessly with diverse systems including file servers, email servers, computer conferencing systems, application servers, database servers, and administrative systems.
- Contact staff as required to ensure timely resolution of support requests.
- Monitor phone, email, and ticketing systems to guarantee timely resolution of support requests.
- Create, organize, and prioritize support tickets.
- Ability to keep sensitive information secure.
- Monitor and resolve issues with backup/recovery operations
- Develop and maintain written instructional materials on internal and external systems.
- Communicate with and instruct novice and expert computer users relative to hardware and software support issues
- Answer users' inquiries regarding computer software and hardware operation to resolve problems.
- Install and perform minor repairs to hardware, software, and peripheral equipment, following design or installation specifications.
- Skilled at managing multiple priorities.
Job Type: Full-time
Pay: $65,000.00 - $85,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
Work Location: In person