We are currently looking for an experienced front desk receptionist. The Front Desk Receptionist is responsible for all functions and activities involving client interactions and pets' scheduled services. The primary goal of this position is to ensure an orderly and efficient operation and coordination between the front desk, grooming salon, and boarding/daycare departments. The receptionist will work closely with kennel technicians and groomers in scheduling pet services and activities ensuring that each client experience is a success! The position requires the ability to handle multiple tasks in a fast-paced environment.
Responsibilities include but are not limited to:
- Answering phones, emails, and social media inquiries
- Reservation reminder phone calls
- Scheduling boarding reservations and grooming appointments
- Checking customers in and out
- Processing credit card payments and deposits
- Advising staff of specific pet needs and concerns
- Preparing individual care cards for boarding clients
- Closing out and printing daily receipts and financial reports
- Keeping front desk and lobby areas clean and organized
- Updating pet records and filing
- Imputing pet dietary and medication instructions
- Walking pets to and from buildings
- Restocking supplies-Must be able to lift 50lbs
Job Type: Full-time
Pay: $15.00 - $17.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
Schedule:
- 10 hour shift
- Monday to Friday
- Weekends as needed
Experience:
- Customer service: 2 years (Required)
Work Location: In person