**Join Our Dynamic Team as a Level 2 Support Engineer!**
Are you ready to make a difference? Step into an exhilarating role where you’ll be the hero solving complex technical challenges for our esteemed clients in the hospitality industry. With a perfect blend of remote flexibility and occasional on-site engagements, this position offers the best of both worlds. If you thrive on tackling tough problems, enjoy working with cutting-edge technology, and love making customers happy, this is the perfect opportunity for you!
Key Responsibilities:
- **Expert Troubleshooter:** Provide top-tier support on all company-supported applications and hospitality management systems. Dive into difficult computer and network issues, identify errors, and resolve them efficiently. When needed, escalate trouble tickets to the next level.
- **Project Powerhouse:** Take charge of application project-based work, solving intricate technical issues using third-party vendors, all while adhering to company standards, policies, and procedures.
- **Network Navigator:** Administer local area network (LAN) operations, supporting servers, workstations, printers, and other networked equipment vital to the hospitality industry.
- **Solution Finder:** Investigate user problems, identify potential solutions, and implement them to ensure smooth operations.
- **Tech Guru:** Install, configure, and maintain personal computers, Windows networks, file servers, network cabling, and related equipment. Upgrade and configure disk drives, printers, and other hardware as needed.
- **Problem Solver:** Troubleshoot networks, systems, and applications to pinpoint and correct malfunctions and other operational difficulties.
- **Trainer Extraordinaire:** Develop and deliver training sessions for system users on operating systems and applications, helping them maximize the use of networks and computing systems.
- **Confidentiality Keeper:** Maintain strict confidentiality regarding information processed, stored, or accessed by end-users on the network.
- **Hospitality Hero:** Assist hospitality management company personnel with any computer-related needs, acting as a crucial resource.
- **Security Sentinel:** Support and participate in the organization’s Continual Improvement Program to conform to ISO 27001:2013 requirements, complying with the Information Security Policy and procedures, and meeting ISMS objectives. Understand and report any information security issues or incidents.
**What We’re Looking For:**
- Exceptional ability to communicate technical information to non-technical personnel.
- Proven skills in installing, configuring, and maintaining hospitality computers, networks, and related hardware and software.
- Strong knowledge of computer and network security systems, applications, procedures, and techniques.
- Talent for identifying and resolving computer system malfunctions and operational problems.
- Excellent organizational skills and the ability to set priorities effectively.
- Outstanding verbal and written communication skills.
- Quick learner, eager to support new systems and applications.
**Why Join Us?**
This is an exhilarating opportunity for a Support Engineer to become a pivotal part of our team. We offer competitive compensation packages, comprehensive benefits, and boundless opportunities for professional growth. If you possess the required experience and skills, we can't wait to hear from you. Apply now and embark on an exciting journey with us!
Job Types: Full-time, Temp-to-hire
Pay: $26.50 - $28.50 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Professional development assistance
- Vision insurance
Compensation package:
- Holiday pay
- Hourly pay
- Overtime pay
Experience level:
- 10 years
- 11+ years
- 5 years
- 6 years
- 7 years
- 8 years
- 9 years
Schedule:
Experience:
Work Location: Hybrid remote in Los Angeles, CA 90036