Position Purpose:
The Assistant General Manager supports the General Manager of the Service Center in the leadership and implementation of the plants processes and KPI’s to ensure the plant delivers to defined and set targets. Executing current and future policies, laws, and procedures set forth by IFCO Systems, this position will monitor, audit, and continually train/assist in training all personnel within the facility, ensuring our customers receive the highest quality containers while ensuring all IFCO Systems’ expectations are met.
Major/Key Accountabilities:
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Develop and deliver the plant’s operational budget and performance metrics as a key member of the plant leadership team.
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Deliver more efficient and safer methods of meeting the needs and expectations of our customers’ and IFCO Systems.
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Monitor/Audit all functions performed within the facility including Safety, HR/Payroll, Quality/AIB processes, Production, Financial, and other general day to day functions.
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Working closely with General Manager and Office manager to monitor daily productivity, shipping, receiving, and data entry performed in association with these functions.
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Managing the Shift supervisors to ensure daily staffing totals are monitored while achieving expected productivity vs. costs within the facility.
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Collaborate with the Office Manager and Shift Supervisors to enhance all functions and operations conducted within the facility to produce a better-quality product, a safer workplace, and a more efficient operation.
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Provide coverage during the absence of the General Manager and ensure quality, safety and financial goals are met, while maintaining all policies and procedures set forth by IFCO Systems.
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Support and assist in future projects as assigned by senior management.
Measures:
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Achievement of operational KPIs related to quality, safety and cost.
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Favorable employee engagement index as determined by annual surveys.
Authority/Decision Making:
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Day to day operational decisions regarding production and logistics calendar.
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Resolution of internal and external customer issues as guided by IFCO policies and processes.
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Staffing decisions – ability to foresee production challenges and recommend appropriate staff and scheduling.
Qualifications:
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2-to-4-year degree in management or equivalent experience.
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Background in Lean or 6 Sigma skills.
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Documented OSHA safety training and/or accreditation strongly preferred.
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Fluency in spoken Spanish is strongly preferred.
Experience:
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At least 5+ years of previous management experience in a high-volume production/warehousing facility required.
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Experience managing 100+ personnel in a high-volume 24-hour production/warehouse environment required.
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Safety program management experience required.
Skills and Knowledge:
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Excellent verbal and written communication skills.
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Ability to work effectively in a team environment.
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Proven planning and organizational skills with the ability to handle high volume operational requirements.
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Knowledge of P&L and budget process preferred.
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Familiar with applicable federal and state laws pertaining to wage and hour, employee relations and safety.
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Computer literacy required, including proficiency in standard business applications included in Microsoft Office.
Languages:
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Essential: English
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Desirable: Spanish