Short Description:
Lead Install Tech - Backs up data, removes PC, installs new PC, restores data, and completes install checklist.
Complete Description:
Candidate must currently be located in Indiana to be considered for this position.
OVERVIEW
This position is required for assisting the Project Managers and Deployment Leads in implementation of statewide PC Refresh Projects on a 4 year rotating schedule to replace all state-issued PC computers allowing the Indiana Office of Technology to efficiently support IT resources across the state.
The duties of this position are to support the PC Refresh Project Managers and Deployment Leads by installing new PCs for Agencies' PC Refresh Projects. Following the established processes and checklists to ensure the end user has all the necessary software and settings on the new PC. Backing up, protecting, and restoring data will be an essential task for this position. Updating documentation and completing e-install forms required
PC hardware and software troubleshooting skills
PC Refresh Projects - backing up and restoring data / setup and configuration of new PCs
A+ Certification
Customer service skills - good soft skills when dealing with customers in person
Good written and oral communication skills
Detail oriented and organized
Associate Degree
Job Type: Contract
Pay: $22.00 - $24.00 per hour
Expected hours: 40 per week
Experience:
- Desktop support: 2 years (Required)
- A+ Certification: 1 year (Required)
- Windows: 1 year (Required)
Work Location: On the road