Responsibilities:
- Greet and welcome guests in a friendly and professional manner
- Register guests and assign rooms, ensuring all necessary information is obtained
- Answer phone calls and respond to inquiries in a timely and courteous manner
- Provide information about hotel facilities, services, and local attractions
- Handle guest check-ins and check-outs efficiently and accurately
- Process payments and maintain accurate records of guest transactions
- Assist guests with any requests or issues during their stay
- Maintain a clean and organized front desk area
Experience:
- Previous experience in a customer service or hospitality role preferred
- Strong administrative and organizational skills
- Attention to detail for proofreading documents and data entry accuracy
- Ability to handle multiple tasks simultaneously while maintaining a high level of professionalism
- Proficient computer literacy, including knowledge of Microsoft Office Suite
- Familiarity with front desk operations and hotel reservation systems is a plus
Note: This job description is not intended to be all-inclusive. The employee may be required to perform other related duties as requested to meet the ongoing needs of the organization.
Job Type: Full-time
Pay: $16.00 - $17.00 per hour
Expected hours: 24 – 36 per week
Schedule:
- 12 hour shift
- Day shift
- Evening shift
- Morning shift
- Night shift
- Weekends as needed
Work Location: In person