Provides world-class customer service including greeting customers in the stores, answering phones and assessing their needs.
•Drives monthly revenue goals through acquiring new customer accounts, maximizing existing customers’ accounts, identifying revenue opportunities, and excelling in quality metrics.
•Builds relationships with TCC Wireless employees and customers across all channels of the business
•Works with store management in opening, closing and operating the retail facility
Ensures compliance with all company policies and procedures.
•Maintains store appearance, back room, restrooms and individual work area according to the retail store standards.
•Patiently explores customer needs regarding their experience with thoughtful questions and support with service activation, changes and bill payments, equipment replacement, selling accessories and processing price plan changes and upgrades
Job Type: Full-time
Pay: $70,000.00 - $90,000.00 per year
Shift:
- 10 hour shift
- 12 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Night shift
Weekly day range:
- Monday to Friday
- Weekends as needed
Work Location: In person