At BayCare, we are proud to be one of the largest employers in the Tampa Bay area. Our network consists of 16 community-based hospitals, a long-term acute care facility, home health services, outpatient centers and thousands of physicians. With the support of more than 30,000 team members, we promote a forward-thinking philosophy that’s built on a foundation of trust, dignity, respect, responsibility and clinical excellence.
This position is PRN (as needed) and will cover our Tampa and Valrico offices with variable hours between 8:00 AM - 6:00 PM.
Behavioral Health Office Representative Responsibilities:
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Greets, registers and checks in patients
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Obtains and updates patient information
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Schedules patient appointments and assists with patient inquiries; may arrange for additional services
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Collects and posts payments, and assists with patient billing questions
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Ensures completion of all encounter documentation prior to check out
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Accepts transfers from other facilities according to established guidelines.
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Schedules patients with appropriate provider, answers phones and responds within time frames defined by departmental guidelines.
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Obtains complete and accurate patient registration information according to department standards.
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Reviews and confirms all registration information is accurate at each appointment and makes any required updates.
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Consistently reviews cancellation, displaced patients, and appointment requests worklist throughout the day.
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Reviews daily schedules for availability and coordinates with onsite supervisor to ensure providers' schedules are at capacity.
Requirements:
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High School or Equivalent
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1 year – Office Related
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Customer service, interpersonal, critical thinking
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Written and verbal communication
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Works independently and with a team
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Organization, administrative and clerical skills
BayCare offers a competitive total reward package including:
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Benefits (Health, Dental, Vision)
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Paid time off
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Tuition reimbursement
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401K reimbursement
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Yearly performance appraisals and team award bonus
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Community discounts and more
AND the chance to be part of an amazing team and a great place to work!
Equal Opportunity Employer Veterans/Disabled