About Us: Neighborhood HealthSource provides quality primary care, community health, & behavioral health services in North & Northeast Minneapolis & Coon Rapids. We work with individuals & families across the lifespan with the mission of increasing access to quality care for all who need it. It is the mission of Neighborhood HealthSource to improve the health of our communities by providing quality healthcare services that are affordable and accessible while advancing health equity for all. What does our mission look like in action? We envision a community in which cost is never a barrier to access, where every person can access comprehensive health care from compassionate, qualified, well-trained, and respectful staff, where everyone honors diversity and culture, and where health equity is achieved.
Position Summary:
Performs a variety of interpretation, translation and communication duties to assist Spanish-speaking patients receiving medical or behavioral health services
Supervision Received: Business Operations Manager
Supervision Exercised: None
Hours/Week 40hrs/ week FLSA Definition: Full-Time- Non Exempt
Essential Functions:
- Provide interpreting services at medical and mental health visits or by phone for Spanish-speaking patients and their family members
- Translate written documents into English, e.g., educational materials, patient letters
- Ensure that information pertaining to the patient's visit, e.g., consents from treatment, diagnosis and prognosis, treatment plan, follow-up appointments and health education, is accurately communicated
- Work as an essential team-member in the provision of patient care and services
- Manage patient information in the electronic medical record as requested. Maintain accurate and timely documentation as relevant.
- Maintain confidentiality in all matters related to patient care and visitor issues for non-English speaking patients/families.
- Maintain professional standards for medical interpreting
- Back up Patient Reception as needed
- Assist in answering scheduling calls
- Check voicemails
- Coordinate with the nurse to block schedule time to assist with interpreting calls
- Process online patient registrations and survey information
- Back up Patient Reception as needed
- Other Duties as assigned
Qualifications:
- Fluent in English and Spanish—both written and oral
- Minimum HS Diploma/GED
- Proficiency in medical interpreting/translating
- Certificate of completion from a medical interpreter training course of at least 40 hours Minimum one year of medical interpreting experience in a clinic/hospital
- Knowledge of medical terminology in both English and Spanish
- Ability to provide accurate and culturally appropriate interpretation services
- Ability to accurately translate written material from English to Spanish with correct grammar, spelling and syntax
- High-level communications skills to work with patients, staff, providers, and outside agencies
- Excellent customer service skills
- Respects and works with patients and staff from diverse cultures, languages, and backgrounds
- Capacity to work on a team and make positive contributions to team efforts
- Basic computer skills
- Ability to prioritize tasks in a multi-task, fast-paced environment
- Ability to quickly create rapport with various patients, their families and the general public in a culturally appropriate manner, enabling patients to access services
Core Requirements:
- Works collaboratively and respectfully with staff and others—individually and as part of a team—to achieve optimal efficiency, outcomes and morale
- Interacts in a culturally competent manner with individuals and groups from diverse backgrounds, including but not limited to: socio-economics, race and ethnicity, nationality and religion, both in-clinic and in the community
- Maintains excellent and punctual attendance
- Attends and actively participates in staff and departmental meetings
- Attends agency functions and meetings as relevant or required
- Works at any or all NHS clinics, as needed
- Uses computer daily including e-mail, word documents, spreadsheets, patient management system, electronic health record, and patient portal, as needed to carry out essential job functions
- Demonstrates commitment to agency mission and goals
- Abides by corporate compliance program, HIPAA regulations and other agency policies and procedures
- Utilizes Patient Portal to access patient information and communicate with patients, as relevant
- Plans, organizes, and multitasks
- Speaks, understands, reads and writes English sufficiently to carry out all essential duties
- Performs other duties as assigned
NHS is an AA/EOE Employer
Job Type: Full-time
Pay: $22.00 - $27.00 per hour
Benefits:
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Work setting:
License/Certification:
- Spanish Interpreting Certification (Required)
Work Location: In person