About us
Since 2001, our team of experienced and certified mechanics has been dedicated to providing exceptional customer service and ensuring that your vehicle is running at its best. Whether you need routine maintenance, such as an oil change or tire rotation, or more extensive repairs, we’ve got you covered. Hilliard Automotive – Import and Domestic Repair understands that your vehicle is an important part of your daily life, which is why we strive to make the repair process as smooth and convenient as possible. We also provide competitive pricing, transparent estimates, and a quick turnaround time, so you can get back on the road with confidence.
Required Work Experience:
- Entry-Level: Often requires no prior experience, though customer service experience or familiarity with automotive terminology can be advantageous.
- Skills:
- Customer Service Skills: Ability to interact professionally and courteously with customers, addressing their needs and concerns.
- Communication Skills: Clear verbal and written communication to convey information effectively.
- Organizational Skills: Ability to manage multiple tasks, appointments, and paperwork efficiently.
- Computer Skills: Proficiency in using office software such as MS Office (Word, Excel) and possibly industry-specific software for scheduling or billing.
- Attention to Detail: Accuracy in handling paperwork, scheduling appointments, and processing payments.
- Problem-Solving Skills: Ability to handle customer complaints or unexpected situations with professionalism and tact.
Education:
- High School Diploma or Equivalent: Typically the minimum requirement.
- Certifications: While not always required, certifications in customer service or administrative skills can be beneficial.
- Automotive Knowledge: Basic knowledge of automotive terms and services can be helpful but is often learned on the job.
Overall, a front desk receptionist at an auto repair shop plays a crucial role in customer satisfaction and operational efficiency, requiring strong communication, organizational, and customer service skills, along with the ability to handle administrative tasks effectively.
Job Types: Full-time, Part-time
Pay: $15.57 - $16.85 per hour
Expected hours: 40 per week
Schedule:
Experience:
- Customer service: 1 year (Preferred)
Language:
- Spanish (Required)
- English (Required)
Ability to Commute:
- Richmond, VA 23227 (Required)
Ability to Relocate:
- Richmond, VA 23227: Relocate before starting work (Required)
Work Location: In person