Data Center Technician
Job summary
Data Center Technician provides on-site support for the provision and maintenance of DCS Information Technology (IT) services within the assigned Data Center environment. Serves as the first responder to investigate any issues or concerns relating to the Data Center systems.
Activities typically include:
· Copper Infrastructure Installation
- Pathway Infrastructure Installation (Wire Basket / Fiber Runner)
- Copper / Fiber Dressing
· Rectifying hardware failures and network channel connectivity
- Rack / Stack Network Devices
· Hardware upgrades
· Replacing failed components
Responsibilities
Perform hardware installations (rack/stack) and cable installations (routing, terminating, structured cabling), including
· troubleshooting and testing
· perform hardware decommissions and cable removal
· Prepare and coordinate incoming/outgoing shipments
· Compare packing lists with purchase details to ensure accurate make, model, and quantities are received and processed.
· Perform remote hands support (e.g. power cycles, physical environment, and cabling inspections
· swap out failed components, hardware upgrades, testing of copper and fiber cables, handling storage media
· entering troubleshooting commands
· escort 3rd parties requiring Data Center access for approved activities, and ensure their compliance with site standards
· carry out daily housekeeping checks of the data halls, and record findings
· support Service Management and related processes (e.g., Service Request, Incident, Change) by creating, updating, approving, and closing associated assigned tickets.
· safe working practices at all times.
Requirements
· High School Diploma/GED required Associate's Degree, preferred. 2-4 years of experience in computer science,
· Accredited training in the installation of copper and fiber-structured cabling systems, is preferred.
· Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding
· Ability to write routine reports and correspondence
· Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisors
· Ability to effectively present information to an internal department and/or large groups of employees.
· Requires basic knowledge of financial terms and principles.
· Ability to calculate simple figures such as percentages.
· Ability to understand and carry out general instructions in standard situations.
· Ability to solve problems in standard situations.
· Requires basic analytical skills
· Ability to learn new technologies with an interest in expanding and applying this knowledge as new emerge
· A good understanding of fault diagnostic techniques including the use of handheld test equipment
· Ability to lift to 75 lbs
· An understanding of the Data Center environment, and the working restrictions applicable to such environments.
Job Type: Full-time
Pay: $31.00 - $37.00 per hour
Expected hours: 40 – 60 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
Work setting:
Work Location: In person