We are seeking a Client Service Representative to join our front desk team! Are you looking for a job where you can make a difference, build a career and create long-term client, patient and staff relationships? Come work with an outstanding team of CVTs and support staff, excellent veterinarians and committed management in a professionally challenging, supportive and team-oriented environment!
We are an AAHA Accredited and Fear Free Certified Practice. Our patient’s health is our top priority – provided through quality, professional care and genuine personal service. We pledge to instill client trust and confidence that their pet will always receive compassionate, gentle care using low stress handling techniques, as well as the highest standard of veterinary medical service available.
Basic Job Description:
- All aspects of customer service
- Greet clients and their pets with a warm and friendly demeanor, creating a welcoming atmosphere
- Answer multi-line telephones
- Schedule appointments
- Maintain computer records
- Some general housekeeping and maintenance of lobby/reception area
- Assist in processing payments and maintaining accurate medical records
- Other projects and tasks as assigned
- Provide support in various administrative tasks to uphold the smooth operation of the clinic
Required Qualifications:
- 1-2 years previous office experience
- Ability to manage and use multiple phone lines
- Ability to multitask, prioritize tasks effectively, and work well under pressure in a fast-paced environment
- Typing skill of at least 45wpm and comfortable with windows-based computer programs
- Upbeat and positive attitude
- Enjoys interacting with people
- Ability to lift 40lbs
- Be able to sit, stand and/or walk for prolonged periods of time
The ideal candidate will:
- Be a compassionate person with a deep love of animals.
- Have strong interpersonal, communication and organization skills.
- Have a friendly, relaxed personality with excellent client interaction talents.
- Have a desire to learn about veterinary healthcare and enjoy client education.
VCA Animal Wellness Center has fun and challenging opportunities in an upscale full-service veterinary clinic that offers luxury boarding, daycare, training, grooming and veterinary medical services. As a member of the VCA family you will have the ability to explore numerous career options and leadership opportunities. Employees receive competitive compensation with a comprehensive benefits package including:
- Competitive pay with consideration for experience
- Access to latest technologies, equipment and software applications
- 401k option
- Uniform allowance
- Paid training in Individual Low-Stress Handling and Fear Free certification
- Generous veterinary care discounts for your own pets
- A supportive management team working with you on your goals
- Very family-friendly practice with high consideration for work-life balance
Job Type: Part-time
Pay: $18.00 per hour
Expected hours: 20 – 29 per week
Benefits:
- 401(k) matching
- Employee discount
- Flexible schedule
Schedule:
Work setting:
Work Location: In person