Position: HVAC Dispatcher
Pay: $44K - $62K a year (includes commissions & bonus)
Location: Mesa, AZ
Hours:
Full-Time
8-hour shift with overtime when needed. Some weekends on-call duties remotely.
Benefits:
- Commission and year-end bonuses
- Health Insurance
- Paid Time Off
- Dental Insurance
- 401k
- Vision Insurance
- Life Insurance
- 401k
- Retirement Plan
- Employee discount
Required Knowledge, Abilities, and Skills:
Customer Focus, Customer Service, Data Entry Skills, Listening, Phone Skills, Verbal
Communication, Building Relationships, People Skills, Interpersonal Savvy, Problem Solving,
Multi-tasking.
Summary:
As a dispatcher, your job first and foremost is to maximize revenue. You will organize and route
the field staff to cut down on drive time and increase opportunity. You are the point of contact for
our field staff with the office, the customer, and the management team. You have an incredibly
important role of making sure both the customer and our field staff have an amazing experience
with our company. It is a fast-paced, high-energy job that asks you to think outside the box and
requires constant problem-solving. If you enjoy helping people and love to think on your feet, this well-paid and important role might be a good fit for you.
Essential Duties & Responsibilities:
- Deliver a Wow Customer Service
- Customer Service- Inbound and Outbound Call Taking (50-100 calls/day)
- Outbound dialing between downtime (for Recurring Services)
- 35 calls scheduled per day
- Maintenance Agreement renewals
- Take payments & update billing information
- Log tasks appropriately
- Understanding of the dispatch board
- Cancels, changes, reschedules, & refunds
- Assist with Account/Invoice related questions
- Pursue growth and learning
- General admin
Job Type: Full-time
Pay: $44,000.00 - $62,000.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
- Overtime
- Weekends as needed
Ability to Relocate:
- Mesa, AZ: Relocate before starting work (Required)
Work Location: In person