SECURITAS USA OPENING
Austin, Texas
POSITION: Security Site Supervisor
DESCRIPTION: Supervises Security Officers, Lead Officers and other company personnel at assigned client site(s). May perform duties of Security Officer within scope of assignment, including assigning work, coaching, and discipline, as defined by client contract
ESSENTIAL FUNCTIONS:
· The functions listed describe the business purpose of this job. Specific duties or tasks may vary and be documented separately. The employee might not be required to perform all functions listed. Additional duties may be assigned, and functions may be modified, according to business necessity.
· All assigned duties or tasks are deemed to be part of the essential functions, unless such duties or tasks are unrelated to the functions listed, in which case they are deemed to be other (non-essential) functions.
· Employees are held accountable for successful job performance. Job performance standards may be documented separately, and may include functions, objectives, duties or tasks not specifically listed herein.
· In performing functions, duties or tasks, employees are required to know and follow safe work practices, and to be aware of company policies and procedures related to job safety, including safety rules and regulations. Employees are required to notify superiors upon becoming aware of unsafe working conditions.
· All functions, duties or tasks are to be carried out in an honest, ethical and professional manner, and to be performed in conformance with applicable company policies and procedures. In the event of uncertainty or lack of knowledge of company policies and procedures, employees are required to request clarification or explanations from superiors or authorized company representatives.
1. Functions as a supervisor of Security Officers, Lead Officers and other company personnel assigned to one or more posts at client site(s); acts to ensure that all post orders are followed, that established rounds are completed, and that adequate reports are filed; notifies proper authorities and client in emergency situations.
2. Coaches and disciplines personnel as appropriate; seeks advice from company management or designated representatives as appropriate; meets personally with employees and documents coaching and disciplinary actions.
3. Trains Security Officers and other company personnel; reviews post orders and other details of assignments with subordinates.
4. Assists in the submission of payroll and personnel information to the company as designated.
5. In conjunction with company management or designated representatives ensures adequate coverage of all posts and positions.
6. Prepares, files and submits various reports as required.
7. Inspects posts as scheduled and meets with subordinates to outline tasks and responsibilities.
8. Meets with client representatives as scheduled or as needed to provide assurance that all security requirements are being met and to provide quality customer service.
9. As assigned, in accordance with applicable company policies and procedures and in compliance with state and federal laws, carries out supervisory duties that can include some or all of the following: interviewing, orienting and training employees; planning, assigning, and directing work; coaching and appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems; and, making hiring and termination recommendations.
10. May perform the duties of a Security Officer in accord with post orders and company policy.
MINIMUM QUALIFICATIONS AT ENTRY:
Additional qualifications may be specified and receive preference, depending upon the nature of the position.
Minimum competencies in Microsoft Office and other PC software suites.
Prior experience with incident management, alarm monitoring systems, radio, CCTV, phone usage, customer service interaction, and training delivery.
Education/Experience: H.S. diploma or G.E.D., and 2 years of security-related training or experience, including lead or supervisory experience, sufficient to meet the requirements of the assigned site, or an equivalent combination of education and experience, as determined by the company.
Language Skills: Ability to write accurate, clear, and concise crime, incident and investigative reports. Ability to communicate effectively with customers, clients, officers, employees, and visitors in English is required.
Competencies (as demonstrated through experience, training, and/or testing):
· Must be able to meet and continue to meet requirements for specific skills, certifications, or authorizations specified for the assigned account.
· Knowledge of security operations and procedures.
· Knowledge of operations center processes and procedures.
· Knowledge of crisis management procedures
· Understanding of a variety of security and safety devices and controls.
· Ability to maintain professional composure when dealing with unusual circumstances.
· Ability to provide positive direction and motivate performance.
· Ability to track and maintain schedule assignments.
· Knowledge of business operations management and human resources administration.
· Use of personal computer and spreadsheet software.
· Ability to synthesize data from a variety of sources and develop recommendations.
· Ability to interact effectively at various social levels and across diverse cultures.
· Strong customer service and service delivery orientation
· Strong oral and written communication skills.
· Planning, organizing, and leadership skills.
· Ability to be an effective team member and handle projects responsibly.
· Ability to take initiative and achieve results.
· Ability to carry out multiple assignments concurrently.
· Ability to adapt to changes in the external environment and organization.
Working Conditions and Physical/Mental Demands
With or without reasonable accommodation, requires the physical and mental capacity to effectively perform all essential functions. In addition to other demands, the demands of the job include:
· Directing, motivating, training, coaching, and disciplining staff in a positive manner.
· Maintaining composure in dealing with authorities, executives, clients, staff and the public, occasionally under conditions of urgency and in high pressure situations.
· Must undergo and meet company standards for background and reference checks, controlled substance testing and behavioral selection survey.
· Ability to handle multiple tasks concurrently.
· Conducting oral presentations, group meetings and training sessions.
· Responding on an on-call basis to emergencies and incidents at all hours.
· Handling and being exposed to sensitive and confidential information.
· Seeing, hearing, speaking, and writing clearly to communicate with employees and clients, observe and report incidents, and direct others.
· Frequent sitting, standing, and walking, which may be required for long periods of time, and may involve climbing stairs and walking up inclines and on uneven terrain.
· Occasional reaching with hands and arms, stooping, kneeling, crouching, and crawling.
· Frequent lifting and/or moving up to 10 pounds and occasional lifting and/or moving up to 25 pounds.
· Close vision, distance vision, and ability to adjust focus.
· May be required to use vehicle and frequent travel in the performance of duties.
· On occasion may be required to perform stressful and physical activity.
· While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and talk or hear.
Job Type: Full-time
Pay: From $19.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Work Location: In person