Illinois Retina Associates was established in 1976 and is the leading practice devoted to diagnosing and treating diseases of the retina, macula and vitreous in the Chicagoland area.
Position Summary: Lincoln Park Area
The Patient Service Representative (PSR) serves as a key member on our growing team contributing to the daily activities of the medical office performing a variety of administrative duties to assist with providing patients with the highest standards of medical care and a positive customer service experience. we are seeking an enthusiastic and organized Patient Service Representative to join our team. If you enjoy a fast-paced environment that challenges you to grow professionally and that you can grow with, we want to hear from you!
This highly motivated individual works to ensure patient satisfaction and efficient operations, is passionate about patient care, possess strong interpersonal skills, and can function independently. The ideal candidate will be motivated, energetic, and an empathetic communicator who is passionate about delivering the highest quality of care.
Essential Functions:
- Greets visitors, patients, and families in a friendly professional manner and directs them appropriately.
- Maintains an efficient patient flow through the registration process and provides excellent customer service to patients/families.
- Promptly answers the telephone, directs all calls appropriately, takes an accurate message and delivers to the appropriate individual/demonstrates appropriate etiquette.
- Communicates proactively with co-workers, physicians and patients regarding registration related information.
- Informs patients of delay in physician schedules, assists with patient comfort while delayed.
Requirements and Skills
- Proven work experience as a Patient Service Representative or similar role
- Knowledge of medical terms and practices
- Professional manner and appearance
- Strong interpersonal and communication skills
- Ability to work in a fast paced environment
- Meticulous attention to detail
- Proficient in Microsoft Office Suite (Word, Excel, Outlook, and Access)
- High school diploma or equivalent preferred
We will train the right candidate! We offer career advancement opportunities in several areas, including ophthalmic photography, clinical research, electronic medical record (EMR) support and management; training can be provided.
Travel may be required to nearby offices for time off coverage.
Equal Opportunity Employer
Our Company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to, and does not discriminate on the basis of, race, color, religion, creed, gender/sex, sexual orientation, gender identity and expression (including transgender status), national origin, ancestry, citizenship status, age, disability, genetic information, marital status, pregnancy, military status, veteran status, or any other characteristic protected by applicable federal, state, and local laws.
Job Type: Full-time
Pay: $18.00 - $23.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Disability insurance
- Employee assistance program
- Health insurance
- Health savings account
- Life insurance
- On-the-job training
- Paid time off
- Pet insurance
- Professional development assistance
- Vision insurance
Healthcare setting:
Medical specialties:
- Medical-Surgical
- Ophthalmology
- Surgery
Schedule:
- Monday to Friday
- No weekends
- Overtime
Ability to commute/relocate:
- Chicago, IL: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Medical office: 1 year (Preferred)
Work Location: In person