This position will be in charge of interacting with staff members face-to-face, welcome them and offer technical support with outstanding customer service. To handle a variety of end-user IT-related difficulties, this role requires a combination of technical expertise, problem-solving abilities, and superior customer service.
· Initiate technology activation with end users
· Test workstations and printers before employees move in to ensure readiness
· Track issues with technology and promptly update status
· Work with back of house support resources to identify and implement solutions to ensure end user issue resolution
· Offer end users hands-on technical support for hardware, software, and network-related issues, including troubleshooting.
· An approach that prioritizes providing end users with excellent service and support.
· Knowledge of mobile devices, computer accessories, and hardware components.
· Expertise in resolving typical IT concerns, network connectivity issues, and software credential difficulties.
· Strong communication abilities, including the capacity to clearly explain technical ideas to non-technical users.
· Demonstrated experience helping end users in a corporate setting with deskside support and technical assistance.
· Thorough understanding of productivity software and desktop operating systems.
· This role is open to recent college graduates with a focus on technology.
Job Types: Contract, Temporary
Pay: $20.00 - $25.00 per hour
Experience level:
- 1 year
- No experience needed
- Under 1 year
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Experience:
- Help desk: 1 year (Preferred)
- Windows: 1 year (Preferred)
Ability to Commute:
Work Location: In person